Supervisor, Customer Service

What Individualized Care contributes to Cardinal Health

Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.

Qualifications

• Bachelor's degree or equivalent work experience

• 3-5 years of experience in related field of patient support programs preferred

• Previous management experience preferred

• Strong communication, presentation, and time management skills

• Commitment to the continued development of oneself and team members

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations, or business support staff

• Administers and executes policies and procedures

• Ensures employees operate within guidelines

• Decisions have a direct impact on work unit operations and customers

• Frequently interacts with subordinates, customers and peer groups at various management levels

• Interactions normally involve information exchange and basic problem resolution

Responsibilities for this role

• Oversees daily call center operations for a team of 8-10 Case Managers

• Responsible for creating and maintaining Standard Operating Procedures and work instructions specific to the program.

• Responsible for conducting weekly, monthly and quarterly reviews of program metrics and reporting out results to senior leadership.

• Responsible for testing/solutioning/approving program changes including those related to Information Technology, platform upgrades and modifications to program business rules.

• Handles creating, editing, and approval of employee time cards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader.

• Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching and feedback on both performance improvement and goal setting.

• Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues.

• Effectively manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager.

• Maintains daily contact with internal business partners and client/3rd party partners by leveraging excellent verbal and written communication skills.

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory.

This position is full-time (40 hours/week). Employees are required to have flexibility to work a scheduled shift of 7am-7pm CT.

REMOTE DETAILS: All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable . Download speed of 15Mbps (megabyte per second)

• Upload speed of 5Mbps (megabyte per second)

• Ping Rate Maximum of 30ms (milliseconds)

• Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

Anticipated salary range: $65,500 - $93,550

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 01/11/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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