Summer EBT Support Advisor/Human Svcs Prog Rep 1

Working Title: Summer EBT Support Advisor

Job Class: Human Services Program Representative 1

Agency: Children Youth & Families Dept

• Job ID : 80814

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 12/24/2024

• Closing Date : 01/06/2025

• Hiring Agency/Seniority Unit : Children Youth & Families Dept / DCYF Central Office MAPE

• Division/Unit : DCY - Central Office / DCYF TES LOCL

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $28.82 - $42.31 / hourly; $60,176 - $88,343 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Re-Posting : Yes

• Designated in Connect 700 Program for Applicants with Disabilities (~~~/) : Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

In the 2023 legislative session, the Governor's Office, Minnesota legislature, and leaders for children and families worked in partnership to pass legislation establishing the Department of Children, Youth, and Families (DCYF) to create a sustainable, public face for children's issues in state government. This new cabinet-level agency brings together programs centered on children and families, including child care and early learning, child support, child safety and permanency, economic support and food assistance, and youth opportunity. The new Department of Children, Youth, and Families (DCYF) Agency became effective on July 1, 2024.

This posting may be used to fill multiple vacancies

_***_ Telework (~~~) (Within Minnesota or neighboring states) and flexible hours options are available .***

_*This job was previously posted from 10/8 - 10/14 and the job posting is being reopened. Current applicants need not reapply._

As a Summer Electronic Benefit Transfer (SEBT) Support Advisor, you will be a part of a team developing and implementing support functions for the Summer EBT program. These supports include policy and system training, system help desk, policy & system manuals, and answering policy questions via PolicyQuest. Development of these support functions requires strong ability to both analyze and interpret legislation and other policy direction and computer system specifications and reduce this complex information to clear and concise instructions.

Responsibilities include

• Design, develop and conduct computer system and policy training presentation materials that adequately reflect policy and system requirements for Summer EBT.

• Develop and provide help desk services for the SEBT system by performing complex analysis of user or system problems and communicate outcomes to SEBT call center staff, MDE and MNIT.

• Develop and maintain clear policy and system manuals for Summer EBT.

• Set up a process to answer Summer EBT questions via PolicyQuest.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

Two (2) years of experience in problem identification, observation, information gathering, research, interpretation and end-user testing of human services systems. Experience must clearly demonstrate:

• Experience learning and utilizing various technology and document resources to research complex policy issues.

• Customer service experience including experience working effectively with diverse individuals with various styles and levels of understanding and under high stress conditions.

• Highly developed and demonstrated conceptual, analytical and problem-solving skills.

• Extensive oral and written communication skills, including experience with giving presentations to stakeholder groups.

• Experience with human services eligibility systems or similar technology.

Preferred Qualifications

• Experience with determining eligibility for cash, food, or school nutrition assistance programs.

• Lived Experience with any of the following programs: MFIP, SNAP, Tribal TANF, health care, and/or Electronic Benefit Transfer (EBT)

• Bi-lingual in English and another language such as Spanish/Hmong/Karen/Somali/Arabic.

Additional Requirements

REFERENCE/BACKGROUND CHECKS - DCYF will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ~~~ or email ~~~ . Please indicate what assistance is needed.