Sr Manager Operational Risk- Intelligence

Description

The Senior Operational Risk Manager is a member of the Risk Intelligence Team and the broader Non-Financial Independent Risk Management (IRM) organization. This role will partner broadly the IRM team to help identify and recommend key metrics leveraging both risk programmatic and business operational data to enhance our Core Operational Risk program. These metrics will not only address current or future gaps in coverage as we expand our products and services but will also help to serve as early warning indicators of emerging risk. As these key metrics are proposed and prioritized for development, the Senior manager will translate and document these metrics into basic requirements to help the Risk Intelligence analytics team build out and prototype potential solutions. This will include metric definition, data requirements, and logical steps that describe the metric's intended purpose and basic functionality.

Specifically, this role will be responsible for:

• Working in conjunction with NFRM Oversight and Independent Risk Management (IRM) to enhance risk and control frameworks beyond the traditional approach for added value and agility through the build-out of key risk indicators and second line analytics.

• Identification of emerging operational risks or any new or amended internal controls to ensure timely review and action for operational risk-related analytics and reporting.

• Collaboration with designated business risk partners to remain apprised of status of ongoing operational risk initiatives as well as to ensure compliance with internal risk management requirements. Suggest replacement controls to mitigate areas where coverage is insufficient.

• Analysis and preparation of monthly metrics, including supporting evidence and design of operational risk dashboards.

• Partnering with broader Independent Risk Management (IRM) team, notably Operational Risk, to further integrate non-financial risk.

• Using stakeholder knowledge and other available resources in research, to facilitate data discovery, and to analyze and evaluate options for innovative risk solutions.

• Managing deliverables, partnering, and communicating with internal stakeholders and business units.

• Write and maintain metric requirement documents including overall solution, data definitions, and process flow.

• Partner with other members of the Risk Intelligence team, using metric-based visualizations to facilitate Independent Risk Management and Senior Leadership decision-making.

Qualifications

• 7 years of relevant experience in an Operational Risk role, First Line Risk role, or the banking or financial services industries

• Proficiency in Microsoft Excel and PowerPoint.

• Strong analytical skills and an innovative approach to solving both practical and theoretical problems.

• Ability to collaborate effectively, build relationships, facilitate discussions, and diplomatically build consensus across diverse audiences/viewpoints.

• Excellent communication skills and experience producing high-quality materials for management consumption.

• Familiarity with operational risk management principles

• Familiarity with GRC tools is desired but not required.

• Familiarity with using at least one of the data analytics tools/languages (Python, Alteryx, SQL, Tableau) is desired but not required.

Education

• Bachelor's Degree and Equivalent Work Experience required.

Work Schedule: Hybrid - 3 days in office, 2 days work from home

• Hours per Week: 40

• Work Schedule: Monday -Friday

#LI-CITIZENS2

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.