Sr Applications Analyst

Sr Applications Analyst

Description

Who We Are

Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

This role is in Textron System'sInformation Technologybusiness area. Visit ~~~ & ~~~ to read more about who we are and the products we make! About This Role

We are seeking a dedicated and detail-oriented Engineering Applications Analyst to join our team. The successful candidate will be responsible for managing access and accounts for various engineering applications, troubleshooting installation and license issues, and interfacing with vendors to resolve problems. Additionally, this role involves managing a helpdesk using Jira, triaging tickets, communicating with users to define their issues, and prioritizing tasks effectively.

Key Responsibilities:

• Engineering Application Management:

• Manage access and accounts for engineering applications.

• Troubleshoot installation issues and provide solutions.

• Address and resolve license-related issues.

• Interface with vendors to solve complex problems and ensure smooth operation of engineering applications.

• Helpdesk Management:

• Utilize Jira to manage helpdesk tasks and workflows.

• Triage incoming tickets into appropriate categories and communicate tasking with co-workers

• Communicate with users to fully understand and define their issues.

• Prioritize tasks based on urgency and impact.

• Manage time effectively to ensure timely resolution of issues.

Qualifications

Qualifications

• Bachelor's degree in information technology, or a related field

• 5 years of IT experience preferred

• Effective written, presentation, and oral communication skills

• Proven experience in managing engineering applications and troubleshooting related issues.

• Proficiency in using Jira or similar ticketing systems for helpdesk management.

• Experience creating documentation in Confluence or a similar documentation tool.

• Strong problem-solving skills and the ability to interface with vendors to resolve complex issues.

• Excellent communication skills to interact with users and understand their needs.

• Ability to manage multiple tasks and prioritize effectively.

Preferred Experience

• Experience with specific engineering applications (e.g., CAD software, simulation tools, etc.).

• Familiarity with license management tools and practices.

• Basic understanding of IT infrastructure and software installation processes.

• Familiar with VMWare vSphere virtualization platform

How We Care

At Textron Systems, our talented people make us successful. We promote an inclusive environment where we value individuality, differences, and unique perspectives.

Our Company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace. Below are just a few examples!

- Flexible Work Schedules

- Education Assistance

- Employee Resource Groups (ERGs)

- Career Development & Training Opportunities

- Wellness Program (including Fitness Reimbursement)

- Medical, Dental, Vision & 401(K) with Company Funding

- Paid Parental Leave Are you a Military Veteran?

Textron's products and services are trusted everyday by those who protect our country. We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company.

Textron's compensation package includes competitive base pay and provides eligible employees with benefit programs. Benefits may include health insurance and prescription plan coverage, dental insurance, family building benefits, vision insurance, mental health resources, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs that provide employees time away from work. The pay range should be used as a general guide only. Compensation is based upon candidate experience and qualifications, as well as market and business considerations.

In compliance with the local pay transparency law, the pay range for this position is

104700 - 159200 per year.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Recruiting Company: Textron Systems
Primary Location: US-Maryland-Hunt Valley
Job Function: Information Technology
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Job Posting: 12/31/2024, 5:47:54 PM
Job Number: 329588