Speech Analyst (Bilingual)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$76,800 - $115,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

• This role covers both Development and on-going Support for Conversational IVRs (Integrated Voice Response) BOTs

• Work with different groups in the Bank to identify opportunities for leveraging company data to drive business solutions.

• Responsible for capturing, analysing conversation data with intent mapping and providing grouping and building classifications

• Write natural conversations that solve business use cases.

• Analysis of speech, speech repair, identifying intents and improving NLU

• Develop processes and utilize tools to monitor and analyze model performance and monitor outcomes

• Do large data sets processing (audio / text), cleansing, remove data bias and verify the integrity for data analysis.

• Develop/Enhance A/B testing framework and validate model quality.

• Analyze trends and patterns and train the models to meet business objectives

• In conjunction with the Solution Architect, assist the Application Owner, Development Manager and Technical Delivery Lead by providing effort estimates for new projects and initiatives

• Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends/developments and grow knowledge of the business, applications, infrastructure, analytical tools and techniques

• Performs tasks independently and resolves highly complex and multifaceted development related problems

Requirements

• Undergraduate Degree or Technical Certificate (Graduate degree preferred)

• English and Canadian French working proficiency is a must

• 3+ years' experience in Conversational BOT tuning / annotation

• Working experience of Intents, Training Data, Utterances, Entities is a must

• Familiar with concepts like Model Accuracy, Tuning, Disambiguation, F1 Score, Precision, Recall etc

• Experience in data science is a plus

• Proficiency with data mining and statistical analysis (machine learning / deep learning) is a plus

• Assisting voice applications development preferably in Google Dialogflow

• Experience in analysis of speech, speech repair and fine tuning of NLU

• Extensive experience in writing utterances (conversations) to improve models

• Familiarity with tools like JIRA and Confluence

• Experience in IVR application is a plus

• Strength in identifying root causes and implementing targeted and controlled remediation plans

• Strong verbal and written communication skills are essential

• Self-motivated team player with high energy and ability to work independently as well as within a team

• Hands-on experience with various SDLC including waterfall, agile and extreme methodologies

• Experience working within a large-scale dynamic Enterprise environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (~~~)

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.