Social Service Assistant
Veteran Freedom House & Miller Community House
Full-Time 40 hours/week
$15/hour
Evening Shift and Night Shift available
GENERAL STATEMENT OF DUTIES: The Social Service Assistant will be responsible to the manager of the locality within which they are employed and work in conjunction with the Senior Social Service staff to provide a safe and stimulating environment for residents. They will be expected to work within the policies and procedures of Family & Community Services and work toward the maintenance of excellent service standards and professional practices.
ESSENTIAL RESPONSIBILITIES:
- To assist in the efficient running of the facility and its therapeutic programming and other general duties associated.
- Answering phones, directing inbound phone calls and taking messages.
- To keep front office organized.
- Make and track a list of office and facility supplies. (As needed)
- Check Fire Extinguishers monthly.
- Conduct Fire drill monthly.
- Check and log all facility refrigeration temperatures accordingly. (As needed)
- Assists with clerical responsibilities such as thank you letters and client file documentation.
- Prepare rooms for incoming residents.
- Contact vendors regarding HVAC, pest control and other facility needs. (As needed)
- Maintain and update medication logs.
- Receive, log and process donations.
- Ensures timely adherence to designated shifts or when unavailable, makes arrangements for shift coverage.
- Completes proper documentation and reporting procedures as needed to compile statistics, resident information, and special projects.
- Prepare meals, on occasion, for residents.
- Track therapeutic attendance.
- Complete contact summary and address the potential client inquiries, and make referrals.
- As assigned, complete intake paperwork, gather identification and file resident documentation.
- Assist residents to communicate and liaise with various agencies to secure appointments. (E.g. veterans services, Department of Veterans Affairs, Housing Authority, Department of Job and Family Services, probation services, etc.…).
- Accompany residents to appointments with any of the above agencies if necessary. (As needed)
- Promote anti-discriminatory practice ensuring that no resident is discriminated against on the grounds of race, class, gender, religious beliefs, disability, or sexual orientation.
- To be able to adapt to the environment you are working in, this could be part of a team or own initiative in a variety of settings.
- To provide a level of support necessary to ensure all residents experience an improved quality of life (e.g. leisure facilities, social skills, enabling informed choices, and therapeutic skills).
- To attend staff meetings and trainings as required by management.
- To foster positive working relationships with other staff members.
- Maintain up-to-date knowledge of internal fire regulations and procedures and any other emergency procedures ensures health and safety standards are maintained.
- Report timely for all assigned shifts.
- Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
- Other duties as assigned.
QUALIFICATIONS:
- Ability to model open communication, fair and equitable treatment, and display caring and compassion.
- Excellent in-person, phone, email and written communication skills for team members and clients, even in stressful situations
- Willingness to learn client centered model and conflict resolution; ability to manage crisis situations.
- Knowledge of community services.
- Must possess Microsoft Word skills.
- Must be able to obtain CPR/First Aid certification.
- Valid Ohio Driver's License and ability to meet agency requirements for driving insurability.
- Must be able to meet agency requirements for criminal back ground check (Ohio Bureau of Criminal Identification & Investigation)
- Must have reliable transportation and a phone.
MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: CPR/First Aid Certification preferred.
MINIMUM EXPERIENCE REQUIREMENTS: Experience working in crisis intervention preferred.
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