Site Activation CAR-T Senior Manager, Cell Therapy Experience Lead

Johnson & Johnson is recruiting for a field-based Site Activation CAR-T Senior Manager, Cell Therapy Experience Lead to support the United States. This is a field based role based in the United States with the preference for candidates to live within close proximity to a major metropolitan airport.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ~~~/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

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The Site Activation CAR-T Senior Manager, Cell Therapy Experience reports into the Johnson and Johnson Innovative Medicine Oncology commercial marketing organization reporting into the Group Product Director, Cell Therapy Experience, and will serve as a core member of the CAR-T Commercial Operations team. The role represents a unique opportunity to shape and deliver a team comprised of field-based customer facing Cell Therapy Experience Leads (CTELs) supporting the ongoing commercial launch of CARVYKTI. This individual will be responsible for managing a team of Cell Therapy Experience Leads focused specifically on the activation of treatment centers to become Certified Treatment Centers for the treatment of appropriate patients with CARVYKTI.

In this role, you will mentor, develop, and lead a team of Cell Therapy Experience Leads (a core field-based account management within CAR-T Commercial Operations), provide overall strategy and guidance for the team, and collaborate with internal and external partners in support of the CARVYKTI team's strategic goals.

The field-based Site Activation Cell Therapy Experience team will:

• Serve as subject matter experts on the CARVYKTI/CAR-T Site Activation process

• Play "Quarterback" for a matrixed team of internal and external stakeholders critical to the successful completion of 10+ operational steps in the Activation process

• Support home office efforts to identify barriers to site activation and create programming to address specific barriers within the activation process

• Educate customers on overall logistics and distribution of CARVYKTI

• Provide sites with the educational resources and requirements for end-to-end order fulfillment and operational needs

• Provide training on appropriate use of order fulfillment portal

• Link site stakeholders to appropriate Johnson and Johnson Innovative Medicine contact to quickly resolve issues and questions and expedite activation process

The Site Activation Cell Therapy Experience Lead Senior Manager will join the existing Cell Therapy Experience Lead Senior Managers (East and West) as part of a Cell Therapy Experience leadership team, reporting to the Group Product Director, Cell Therapy Experience.

Key Responsibilities

• Leads and manages the Site Activation CTEL team

• Recruit, hire, and onboard a high functioning team

• Serves as a resource to team members for related technical and behavioral knowledge

• Provide verbal and written feedback to team members based on performance reviews, customer feedback, KPIs, and observed behaviors

• Leverages available insights and data to drive continuous improvement initiatives. Represents field insights to home office team as a subject matter expert

• Manages controls documents and Rules of Engagement (ROEs) for Site Activation CTEL team

• Serve as liaison between multi-functional field teams (both demand and non-demand generating roles internal and external to Johnson and Johnson) and CARVYKTI Commercial Operations. Collaborates across the matrix team

• Manage relationship and contracts with CSO, as required

• Coordinates and facilitates quarterly reviews with leadership and cross-functional partners to inform performance and health of the Site Activation CTEL team supporting CARVYKTI

Note: this is not an extensive, comprehensive listing of job functions. May perform other duties as assigned or as issues arise.

Qualifications

• Education and work experience. Bachelor's degree required; advanced degree preferred. A minimum of 7 years of work experience in the healthcare industry is required. Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred): - 7 years + demonstrated success in Field Sales/ Sales Leadership experience.

• Field based Large Account Management, e.g., KAM/KAS experience.

• Program administration, including Oncology, Bone Marrow Transplant, CAR-T, Infusion Site or Cell & Gene therapy Treatment Center/Site of Care Certification and Activation

• RN license or Advanced Practice degree (Nurse Practitioner / PA / PharmD / MSN)

• Prior experience leading and managing teams is required

• Communication. Excellent oral and written communication skills, including the ability to lead conflict resolution and defuse difficult situations.

• Relationship building. Excellent communication skills with a demonstrated history for forging strong, productive relationships with a diverse array of customers and colleagues.

• Project and process management. Skilled in overseeing, monitoring, and managing complex projects and operational procedures.

• Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.

• Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Demonstrates a sense of urgency and is motivated by the challenge of working in a challenging environment, exercises calm, sound, constructive judgment during demanding situations.

• Accountability. Demonstrates excellent case management skills. Eager to take ownership, be proactive, and see customer inquiries resolved through to their end.

• Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments and shielding customers from that complexity.

• Travel. This position is a national role, with significant travel up to 50% domestic travel depending on candidate location (approximately half of that time could be overnights). Candidate should live within 1.5 hours of a major metro airport.

The anticipated base pay range for this position is $120,000 to $207,000.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

• Employees are eligible for the following time off benefits: - Vacation - up to 120 hours per calendar year

• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year

• Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year

• Additional information can be found through the link below. ~~~

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.