Shift Manager (PIC)

Reports to : General Manager, Assistant Manager

Job Summary: Responsible for motivating staff to ensure the successful execution of fast, accurate sandwiches and world-class customer service while maintaining cleanliness standards.

Duties and Responsibilities:

• Manages a staff of approximately 3 to 6 employees while actively participating in the execution of fast, flawless sandwiches and providing world-class customer service.

• Recommends promotion, transfer, or termination of employees based on performance.

• Provides on-the-job training for new employees.

• Assists in shoppers in greeting customers, taking phone and in-shop orders, assembling orders, and checking for completeness and correctness.

• Route deliveries and serve drivers to maximize delivery business and speed.

• Receives and stores product.

• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).

• Completes Closing Procedures.

• Executes systems and procedures with 100% integrity and completeness.

• Audits previous shift's systems and procedures for 100% integrity and completeness.

• Performs other related duties as required.

Requirements

• High School Diploma or Equivalent

• Must be at least 18 years old.

• Ability to establish priorities, work independently, and proceed with objectives without supervision.

• Ability to handle and resolve customer threats and issues.

• Ability to handle and resolve employee issues.

• Skills to use a personal computer and various software packages (Word/Excel).

• Ability to handle stress and high-volume operations.

Company Introduction

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!