SF Business Analyst

Job description:

We are looking for an experienced Business Analyst to join our team at Capgemini Canada, working on a CRM transformation project within the telecommunications industry. As a Business Analyst, you will be responsible for gathering, analyzing, and documenting comprehensive requirements, supporting the end-to-end. This role is critical to ensuring that both business and technical teams have a clear, actionable roadmap for success.

Location: Regina, Saskatchewan

Responsibilities:

• Requirements Gathering & Analysis

• Serve as a key point of contact for telecom clients, building a deep understanding of their business goals and CRM needs.

• Lead efforts to gather, analyze, and document functional and non-functional requirements, using tools for effective tracking and validation.

• Facilitate requirements discovery sessions, translating high-level business needs into detailed, organized requirements and user stories.

• Process Documentation & Optimization

• Conduct process mapping and document As-Is and To-Be process flows to outline the current state and envisioned future state.

• Identify areas for improvement within existing business processes, proposing CRM enhancements that support streamlined workflows and optimized telecom operations.

• Stakeholder Collaboration & Communication

• Work closely with technical teams (architects and developers) to ensure requirements are understood and achievable within the project scope.

• Coordinate with UAT teams, assist in defect tracking, and support test plan execution to validate that solutions meet business expectations.

• Facilitate workshops and meetings with client leadership to maintain alignment on project goals, deliverables, and milestones.

• Project Coordination & Change Management

• Support change management processes by ensuring clear communication of requirements, processes, and project impacts to end-users.

• Actively participate in both Agile and Waterfall project environments, adapting requirements management practices as needed to fit the methodology.

Qualifications:

• Business Analysis & Requirement Gathering: Minimum of 7 years of experience in business analysis, with a focus on CRM transformation projects. Proven experience in managing large volumes of requirements (200 stories), ensuring comprehensive documentation and alignment with project goals.

• Telecom Industry Expertise: Strong understanding of telecommunications processes, including billing, customer lifecycle management, and service operations.

• CRM Functional Experience: Extensive experience in CRM systems, ideally including Salesforce. Familiarity with both Sales Cloud and CPQ is advantageous.

• Process Mapping & Documentation Tools: Proficiency in tools such as JIRA, Confluence, and MS Visio for process documentation, defect tracking, and project tracking.

• Methodology Experience: Knowledge of Agile and Waterfall methodologies, with experience in supporting change management and transition processes.

Preferred Qualifications:

• Salesforce Project Experience: Experience with Salesforce or similar CRM projects is a plus, with exposure to Sales Cloud and CPQ in a telecom context preferred.

• Certifications: Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI-ACP), or equivalent certification. Salesforce certifications (Sales Cloud Consultant, CPQ Specialist) are advantageous but not mandatory.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Collaborating with teams of creative, fun, and driven colleagues

• Flexible work options enabling time and location-based flexibility

• Company-provided home office equipment

• Virtual collaboration and productivity tools to enable hybrid teams

• Comprehensive benefits program (Health, Welfare, Retirement and Paid time off)

• Other perks and wellness benefits like discount programs, and gym/studio access.

• Paid Parental Leave and coaching, baby welcome gift, and family care/illness days

• Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring

• Tuition assistance and weekly hot skill development opportunities

• Experiential, high-impact learning series events

• Access to mental health resources and mindfulness programs

• Access to join Capgemini Employee Resource Groups around communities of interest

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.

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Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.

Job: Developer

Organization: NA APPS CAN INDUSTRIES

Title: SF Business Analyst

Location: CAN-SK-Regina

Requisition ID: 076557

Other Locations: CA-ON-Toronto