service tech manager

service tech manager.

• danvers , massachusetts

• posted 5 days ago

job details

summary

• $40 - $55 per hour

• temp to perm

• bachelor degree

• category computer and mathematical occupations

• reference1055715

job details

job summary

Position Overview: Our client is looking for an energetic and enthusiastic Service Tech Manager to lead their tech team. The ideal candidate will be self-motivated and excel at building and strengthening the relationship between customers and the business model. You'll also your IT knowledge and skills in supporting the product and servicing repairs.

Job Description

• Lead the team in assisting customers who experience technical issues.

• Provide support and repairs for computer, printer, and scale hardware.

• Utilize software support and networking skills.

• Write basic scripts using Visual Basic.

• Create and deploy Windows images.

• Prepare, deploy, and test solutions for customers.

• Troubleshoot issues remotely with customers.

• Oversee and support the team in diagnosing and repairing broken printers and computer touch screens.

• Create and maintain documentation using the ticketing system.

• Act as an escalation point for more advanced tech issues.

• Keep accurate, consistent, and organized logs of parts used and work performed on equipment.

• Maintain inventory of equipment and report on staff performance.

Qualifications

• Microsoft and Network certification or training is a plus.

• Basic computer and networking skills.

• 1-2 years of management experience.

• Experience providing remote support and troubleshooting.

• CompTIA A+ training.

• Ability to troubleshoot and think under pressure.

• Ability to multitask and prioritize.

• Excellent oral and written communication skills.

• Must be available for on-call rotation approximately one weekend every five weeks.

location: Danvers, Massachusetts

job type: Contract

salary: $40 - 55 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities

Position Overview: Our client is looking for an energetic and enthusiastic Service Tech Manager to lead their tech team. The ideal candidate will be self-motivated and excel at building and strengthening the relationship between customers and the business model. You'll also your IT knowledge and skills in supporting the product and servicing repairs.

Job Description

• Lead the team in assisting customers who experience technical issues.

• Provide support and repairs for computer, printer, and scale hardware.

• Utilize software support and networking skills.

• Write basic scripts using Visual Basic.

• Create and deploy Windows images.

• Prepare, deploy, and test solutions for customers.

• Troubleshoot issues remotely with customers.

• Oversee and support the team in diagnosing and repairing broken printers and computer touch screens.

• Create and maintain documentation using the ticketing system.

• Act as an escalation point for more advanced tech issues.

• Keep accurate, consistent, and organized logs of parts used and work performed on equipment.

• Maintain inventory of equipment and report on staff performance.

Qualifications

• Microsoft and Network certification or training is a plus.

• Basic computer and networking skills.

• 1-2 years of management experience.

• Experience providing remote support and troubleshooting.

• CompTIA A+ training.

• Ability to troubleshoot and think under pressure.

• Ability to multitask and prioritize.

• Excellent oral and written communication skills.

• Must be available for on-call rotation approximately one weekend every five weeks.

qualifications

• Experience level: Manager

• Minimum 5 years of experience

• Education: Bachelors

skills

• Windows (2 years of experience is preferred)

• ManagerEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group ~~~ Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~ offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.