Service Manager

Summary

Job title: Service Manager

Job ID: ~~~

Department: Kansas City - 3E

Location: MO-Kansas City

Description

Summary

We are currently seeking a skilled and experienced Generator Service Manager to join our team. As a Generator Service Manager, you will be responsible for overseeing the service and maintenance of generators for our customers. Your role will involve managing a team of technicians, coordinating service schedules, and ensuring timely and efficient resolution of generator-related issues.

Our company is a leading provider of generator solutions throughout Iowa, Nebraska, the Dakotas, Kansas and Missouri, serving a wide range of industries such as construction, healthcare, hospitality, and telecommunications. We pride ourselves on delivering reliable and efficient generator services to our clients, and as the Generator Service Manager, you will play a crucial role in upholding our commitment to excellence.

Reports to: PC Manager

Minimum Qualifications

• Minimum of 5 years of experience in generator service

• Strong technical knowledge of generators and their components

• Excellent leadership and team management skills

• Valid driver's license and willingness to travel to customer locations as needed

Preferred Qualifications

• Proven track record of delivering exceptional customer service

• Ability to multitask and prioritize tasks in a fast-paced environment

• Outstanding problem-solving and decision-making abilities

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and team members

Working Conditions

This is a warehouse work environment which may include lifting, standing and possible extreme heat/cold conditions. You will work around electricity and other potential hazards requiring appropriate safety equipment and practices at all times.

Supervisory Responsibilities: Yes

Essential Job Functions

• Manage a team of technicians and provide guidance and support to ensure high-quality generator services

• Develop and implement service schedules to ensure timely maintenance and repair of generators for clients

• Conduct regular inspections and preventive maintenance for generators in accordance with manufacturer guidelines

• Troubleshoot and diagnose complex issues with generators and develop effective solutions

• Coordinate with clients to understand their generator requirements and provide suitable service options

• Maintain accurate records of service activities, including work orders, service reports, and inventory management

• File warranty claims and negotiate claims in dispute

• Work with sales group on customer services and start-ups

• File all necessary paperwork with manufactures and customers

• Monitor and analyze the performance of generators to identify areas for improvement and recommend necessary upgrades or replacements1

CED is an Equal Opportunity Employer - Disability | Veteran

Benefits

Benefits available for this position are

• Insurance - Medical, Dental, Vision Care for full-time positions

• Disability Insurance

• Life Insurance

• 401(k)

• Paid Sick Leave

• Paid Holidays

• Health Savings Account (HSA) and matching

• Dependent Care Flexible Spending Account (FSA)

• Teledoc

• Paid Pregnancy & New Parent Leave