Service Desk Specialist

Job Description

Day to day technical and application support for external clinician network and internal employees

Customer engagement via ticketing system, inbound and outbound, and email channels

Resolve iOS and Application related issues

Resolve basic ADP, OKTA and other application issues. Basic MacOS, Windows OS devices for external provider employees

Respond, coordinate, and monitor hardware fulfillment requests for iPad and peripherals

Escalate and manage tickets transferred to other departments

Keep customers and tickets documentation up to date

Respond to customer questions and as needed guide customer to resolution

Follow up with customers on unresolved issues for reopened tickets and callbacks

Actively demonstrates teamwork at all times by collaborating on ad hoc projects

Ability to work occasional overtime, weekend, and holidays

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

High school diploma

2-3 years successful work within help desk/service desk environment

Customer 1st mindset and collaborative

Experience supporting Windows, MAC, Apple IOS and Android.

Experience with iPhones and Ipads.

Experience with ticketing systems (they use JIRA)

Strong written and verbal customer service skills

Punctual and reliable

Comfortable on phones (90% of support is over phone) Healthcare Background null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.