• Service Desk Lead

    SAIC • Washington, DC 20080

    Job #2756015542

  • Description

    SAIC is seeking a Service Desk Lead to join in our team's effort to win a new Department of Veteran Affairs' program. This role is contingent on award of program to SAIC.

    Service Desk Lead with a minimum of 15 years of experience in managing day to day Service Desk Operations, meeting and exceeding Service Desk SLAs. Experience leading a team responsible for addressing tickets in ServiceNow preferred.

    Qualifications

    Required certifications:

    Project Management PMP / Agile PM prior to onboarding

    One of the following is required prior to onboarding

    • HDI-CSR

    • Microsoft 365: Modern Desktop Administrator Associate

    • ITIL 4+ Foundation Certification

    CompTIA A+ within 6 months of onboarding

    Education and Experience: 15 years related experience.

    Candidates must be eligible to obtain and maintain a Public Trust Clearance based on Department of Veteran Affairs regulations.

    Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    SAIC accepts applications on an ongoing basis and there is no deadline.

    Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2412596

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit ~~~. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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