Service Delivery Operations Expert

This role is focused on developing service delivery plans for new services as part of the Ultrasound Philips Services & Solutions business. You will serve as the main interface to Regions and Corporate partners on detailed designs of service delivery for the building block services that are enabling the future service offerings.

Your role:

• Designing the service delivery processes within the standard framework for Ultrasound Services such as:

• Collaboration Live

• Fleet Management

• Document requirements from the prioritized Ultrasound Services Portfolio to ensure compliance with the standard service delivery processes

• Create Validation plans for User Acceptance Testing with Cross Functional teams from Regions and Centers of Excellence

• Ensuring improvements to our current service administration and delivery plans as systems and market capabilities mature.

• Partner with BDM and Finance to ensure reporting and visibility is possible for current and new service offerings.

You're the right fit if:

• Knowledge in SAP, SFDC, APTTUS, PSA, ServiceMax and Conga to ensure the creation of delivery processes to support our future tools and enable improved efficiency in the Contract Services Delivery Execution

• Bachelor's Degree

• 5+ years of experience with Finance and Contract Operations with SAP, SFDC, APTTUS, PSA, ServiceMax

• Knowledge/Practice of project management methods (i.e., PMBOK, PMP highly desired)

• SAP/FinancialForce/Salesforce Operations Analyst experience preferred.

• Green Belt /PRIDE Problem Solving desired

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The base pay range for this position is $94,900 to $175,200. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance of our Cambridge, MA.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact ~~~, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran