Service Coordinator

Summary

Job title: Service Coordinator

Job ID: ~~~

Department: Omaha Generators - 3E

Location: NE-Omaha

Description

Summary

We are seeking a highly organized and detail-oriented Technician Scheduler to join our Generator Service team. As a Scheduler, you will play a crucial role in managing and coordinating the schedules of our technical team to ensure efficient and smooth operations.

In this role, you will be responsible for handling all aspects of scheduling, including assigning technicians to service calls, dispatching technicians to job sites, and ensuring that all appointments are attended to promptly. You will work closely with the service team to prioritize and schedule tasks, ensuring that customer expectations are met and exceeded. Additionally, you will monitor and track technician availability, updating schedules and making adjustments as needed.

The ideal candidate for this role has exceptional organizational and multitasking skills, with a strong attention to detail. You must thrive in a fast-paced environment and be able to manage multiple priorities simultaneously. Excellent communication and interpersonal skills are essential, as you will be interacting with both internal teams and customers on a regular basis.

Reports to: Profit Center Manager

Minimum Qualifications

• High school diploma or equivalent; associate's degree preferred

• 2+ years of experience in scheduling or dispatching role

ADDITIONAL COMPETENCIES:

• Strong organizational and multitasking skills

• Exceptional attention to detail

• Ability to work in a fast-paced environment

• Excellent communication and interpersonal skills

Preferred Qualifications

• Familiarity with scheduling software and tools

• Proficient in Microsoft Office Suite

Working Conditions

Working conditions will be standard to an office environment.

Supervisory Responsibilities: No

Essential Job Functions

• Assign technicians to service calls based on skillset, availability, and location

• Schedule preventative maintenance appointments for each technician

• Ensure all appointments are attended to promptly, resolving any conflicts or issues that arise

• Track required services at each customer for annual / biannual visits

• Maintain accurate records of technician schedules, appointments, and missed calls

• Collaborate with the customer service team to communicate any changes or delays to customers

• Anticipate necessary parts / supplies for upcoming services

• Reschedule follow up appointments

• Ensure that a current service agreement is on file for each customer

• Assist service manager is billing completed work

• Assist service manager in scheduling repair calls and startups

• Contact customers to confirm scheduled services

• Follow up / register startups and new product

CED is an Equal Opportunity Employer - Disability | Veteran