Service Coordinator I - Rapid Re-housing

The Neighborhood Living Program embraces a Housing First philosophy and is designed to comprehensively provide for the needs of homeless individuals and families affected by mental illness and who are not amenable to traditional treatment modalities. Evidence based and promising practices are utilized and break down major barriers to service access by taking the inter-disciplinary team to the client, providing assessment, monitoring, treatment, therapeutic case management services, and other supports in vivo; on the streets, in the shelters, and eventually in the homes of the individual/family. Services include rental assistance through the rapid re-housing and permanent housing components, and in-home supports from a multidisciplinary team of professionals. Experience with HUD CoC Rapid Rehousing programs and low income and income-based housing programs preferred.

This position will include community-based work, meeting individuals in the community or their homes, or at treatment programs; etc. In addition to that, this position will follow a hybrid work model. This allows for the ability to complete office/administrative work remotely. There is free parking at the office and mileage/parking will be reimbursed!

This position is eligible for a sign-on bonus of $3,000 for an 18-month work commitment!

Responsibilities:

• Provides professional coordination of mental health services according to the individual's level of need and works as a member of a treatment/service team, often taking the lead role to provide advocacy, and using considerable discretion and independent judgment in order to promote individuals' mental health recovery. Develops relationships with the individual, their family, and other important people in their life.
• Assesses individual and family strengths and needs in a collaborative method. Develops an assessment based on strengths and needs. Promotes service planning efforts which result in developing, documenting, and implementing a comprehensive service plan driven by the individual utilizing all agreed upon strengths and needs. Completes assessments, service plans, and other required documentation utilizing collaborative documentation with the individual according to regulations. Convenes and facilitates interdisciplinary service planning meetings to include all relevant and appropriate natural and professional supports Ensures individuals needs are met. Assists individual and family to identify, link, access and coordinate such resources. Provides linkages to both internal and external resources. Provides culturally competent services with consideration for the individual's racial, religious, gender, sexual orientation, age and ethnic background and identification. Investigates new resources and communicates to involved parties prospective resources as a liaison on behalf of the individual being served. Maintains an up-to-date catalog of available community resources, including location, eligibility requirements and program alternatives. Advocates for and with the individual being served to ensure responsiveness from natural, community, generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.
• Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery-oriented services. Maintains regular contact with individuals during hospitalizations and transitions of care. Maintains an accurate and timely record of Service Coordination activity. Records individuals being served and collateral contacts. Updates forms as needed. Reviews charts for compliance with regulations. All Service Coordinators are required to participate in the On-Call Service per department guidelines.

Qualifications:

• Bachelor's Degree in a Human Services field such as Social Work, Psychology or Counseling required.

Other fields of study may be considered with coursework of at least 12 credits in Human Services.

• One-year related experience preferred.
• Prior experience working in community settings preferred.
• Safe driving record required.

ATTENTION: If your degree is NOT in Social Work, Psychology, or Counseling, transcripts must be attached for consideration.

Licensure, Certifications, and Clearances:

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Driver's License
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal
• OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran