Service Account Manager - RELOCATION PROVIDED

Description

Overview:

The Service Account Manager develops long-term relationships with existing and prospective clients, promoting Encore's full range of products and services at desired revenue and margin levels.

Come enjoy all of the amazing things the State of Montana has to offer! Open landscapes along with tons of outdoor activities. We are offering a generous relocation package for the right candidate.

Compensation Range for this Role: $89,000 to $115,000 DOE

• Encore is a legacy company that has a strong preference of promoting from within our workforce. You will have a career path!

• Aggressive Employee Referral Program!

• Get technical, safety, personal finance, and leadership training through "Encore University". This program is at no cost to our employees.

• Receive Paid Time Off (PTO) and all major holidays.

• An employee assistance program that includes counseling, legal and financial advice.

• A retirement plan, including an employee-matched 401(k).

• Short-Term, Long-Term Disability and Life Insurance.

• You will have access to Medical, Dental, Vision Insurance. We have Benefit Programs that start at no cost to our employees!

General Responsibilities:

• Maintain open communication lines with all working relationships

• Follow up to ensure items for which the job is accountable are performed

• Earn and maintain customer's trust

• Uphold the core values of the organization

• Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities :

Sales

• Employ a selling strategy focused on improving the client's business operation, allowing them to achieve their key strategic goals

• Develop client-specific technical knowledge and operational expertise in order to propose relevant solutions

• Promote Encore offerings persuasively, persistently, and confidently to all clients (existing and prospective) while attaining optimal profit levels

• Differentiate Encore services from competitors based on benefits to the customer

Systems & Processes

• Create thorough, high quality estimates, proposals and cost/benefit analysis when applicable

• Obtain supervisor's pricing approval on proposal over $50,000 prior to presenting to the client

• Upon bid award, prepares complete and accurate turnover packet and initiates a turnover meeting with the appropriate operations manager

• Gain approval of contract terms and conditions by upper management

• Maintain tracking log of sales effort

• Participate in sales meetings and various forms of sales training as directed by manager

Relationship - Management

• Maintain current profile of key assigned clients including key client staff

• Pursue tiered relationships with all key clients

• Perform annual audit of clients business / facility

• Conduct periodic reviews of activity with client to ensure full satisfaction

• Inform supervisor of any significant client concerns

• Refer leads to other departments within Encore

Relationship - Development

• Maintain relationships with construction operations and project development groups

• Solicit support from internal staff to ensure new client satisfaction

Financial

• Attain revenue and margin goals as established with management

• Participate in collections of accounts receivable as requested

Other duties as may be assigned

Knowledge, Skills, and Abilities:

Knowledge of

• The National Electrical Code and other relevant local codes

• Encore Electric's full range of products and services

• Encore Electric's pre-planning and pre-fabrication methods

• Encore internal systems and processes relevant to your function

• Tracking numbers and bits of data relevant to the work assignment

Skill in

• Effective written and oral communications to adequately share information and achieve a complete and accurate understanding

• Qualifying potential clients/events

• Networking

• Working within a Team environment

• Multi-tasking

• Use of computer and software essential to perform job (Microsoft Office Suite, Estimating, DCI Spectrum, basic design)

• Estimating labor and materials to perform field installations

• Technical electrical skills - design and troubleshooting

• Electrical Installations - methods and procedures

• Design and Managing complex projects, breaking them down to their component levels

• Organizing work to accomplish tasks

• Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees

• Performing in situations with high expectations of quality and delivery

• Conflict resolution

• Adapting to new and changing requirements, environments, and/or information.

• Anticipating various resources needed to complete required tasks

• Directing others

• Prioritizing and reporting to meet job needs

Physical Requirements:

• Climbing

• Crawling

• Driving

• Kneeling

• Lifting (up to 50 lbs)

• Sitting

• Standing

• Stooping

• Vision acuity (near and far)

• Walking

Requirements:

• High School Diploma or equivalent is required

• Journeyman Electrician's License is also required

• Five to ten years of trade experience is preferred

Benefits:

• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.

• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program.

• This position is eligible for cell phone allowances and the short-term incentive program.

Applications will close for this position on: January 31, 2025

To request an accommodation during the application process, please contact ~~~ .

Encore Electric, Inc. is an EOE, including disability/vets.