Senior Workflow Analyst - National Remote

You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.*

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Workflow Analyst is responsible for various activities related to the configuration and maintenance of Facets Workflow and PCA. This may include any or all of the following: requirements development and analysis, configuration coding and audit, collaboration with stakeholders, and team representation in meetings and work sessions. The employee will work with other functional areas / teams to understand and aid in the implementation of requirements, analyze performance, and troubleshoot issues.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM local time.

This will be on-the-job training and the hours during training will be 8:00 AM - 5:00 PM local time from Monday - Friday.

_*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy._

Primary Responsibilities:

• Configure PCA and the Workflow tool in Facets

• Collaborate with claims department and configuration teams to understand auto adjudication and other claim requirements

• Collaborate with stakeholders to gather, assess, interpret, and document customer needs and requirements

• Work with local markets and claims team to resolve configuration issues

• Partner with documentation specialist to assist with job aide / SOP content related to workflow configuration processes

• Identify and analyze pending claims and provide recommendations to increase auto - adjudication opportunities

• Research claims issues to determine configuration gaps, update configuration as applicable

• Consistently meet established productivity, schedule adherence, and quality standards while maintaining expected attendance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• Must be 18 years of age OR older

• 3+ years of experience with configuring Facets Workflow

• Intermediate proficiency in Microsoft Excel

• Communication skills related to presenting ideas and issues and taking next step actions

• Experience with coordinating root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement

• Ability to work any shift between the hours of 8:00 AM - 5:00 PM local time from Monday - Friday

Preferred Qualifications:

• Business analysis experience, including gathering requirements and providing recommendations

• Experience with OR Knowledge of Medicare OR health insurance programs

• Facets Benefit Configuration - not reviewing, but actually configuring

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to work in a fast - paced, dynamic, rapidly changing environment

• Strong aptitude for working in a production - driven environment

• Must be a self - starter and able to work independently

• Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance

• Ability to problem solve issues, including multiple priorities and research conflicting and / or inaccurate data

• Strong customer orientation, communication (written and verbal), and presentation skills

• Strong analytical mindset and problem - solving skills

• Excellent communication, time management, problem solving, organizational, and analytical skills

• Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds

• Experience with verbal and written correspondence with all levels of an organization

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The hourly range for this is $33.75 - $66.25 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

**_Application Deadline: _** This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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