SENIOR TECH ADMINISTRATOR

Compass Technology

Who We Are

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations.

Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.

In 2023, Compass Group was named one of Forbes' America's Best Large Employers along Springbuk's Healthiest 100 Workplaces in America (since 2019).

Job Summary

The Senior Technical Services Specialist provides essential computing services and support to corporate and field associates, which also includes VIP and executive level associates at their respective location. The Technical Support Analyst is the public face of the IT department and represent the user perspective in all technical operations and project activities. This hybrid role is required to be in office 3 days per week with flexibility based on the business need

Job Responsibilities

Your responsibilities may include training and mentoring technical support staff, creating, and maintaining documentation, and serving as an escalation point for complex technical issues. You conduct regular reviews and audits to ensure the quality of technical support and compliance with company standards. You ensure the team's focus and adherence to the daily agenda. Additionally, you provide second-level technical support and manage cases through Helix, with the authority to escalate issues for third-level support when necessary. Your guidance may also extend to coaching Helpdesk team members to enhance their customer service and technical skills. Other duties as required.

Job Qualifications

• Expertise in Microsoft Windows, Office, Apple OS (Operating System), browsers like MS Edge, Chrome, Firefox, and Compass Group applications.

• Skilled in networking, Active Directory, Exchange, O365 administration, Intune, and mobile device management.

• Role as a subject matter expert and point of escalation for IT issues, with a focus on troubleshooting a range of devices and applications.

• Provide general training on technology use for VIP associates.

• Assist with associate relocations to new offices/cubicles as needed.

• Provide support for office video conference, audio-visual, & network infrastructure as needed.

• A collaborative approach to working with IT and business teams to enhance processes and applications, backed by active participation in testing, documentation, incident management, and project involvement.

• Possessing strong written and verbal communication abilities, adept in critical thinking, problem-solving, and delivering exceptional customer service.

• Capable of adapting to fast-paced environments and effectively conveying technical concepts.

• Committed to maintaining clear and consistent communication with associates, ensuring all documentation is kept current and accessible.

Apply to Compass Group today!

Click here to Learn More about the Compass Story (~~~/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Req ID: 1353431

Compass Technology

MARY DICKSON