Senior Sales Support Consultant- Customer Value Agreements

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Construction Industries Services Division (CISD) is hiring a Senior Sales Support Consultant for Customer Value Agreements. This role will serve as a Construction Industries market and divisional consultant for Customer Value Agreements. The Senior Sales Consultant will develop strategic Aftermarket services, support Aftermarket Solutions Representatives (ASRs) in the field, and contribute to the Division's business and long-term leadership position.

What You'll Do

In this role, the incumbent will be working with key partners including CVA Product Group and Distribution Services Division (DSD), as well as aligning with the Sales Execution and Sales Support teams in Construction Industries Services Division (CISD) to drive CVA 4+ growth which is critical to achieving double digit Sales to Users (STU) by 2026. Key duties include, but not limited to:

• Lead cross functional workshops and governance with partners/dealers to deliver proactive, data-based plans to achieve targets

• Scale the CVA Recipe across dealers in region

• Deep understanding of Go To Marketing of new/enhance CVA opportunities, including dealer adoption

• Drive CVA strategy by driving up renewal rates, driving adoption for CVAs on Point of Sales for in channel USED, and filling the CVA Opportunity funnel

• Collaborate with dealer CVA Specialist, as well as drive collaboration with other dealer parts specialists

• Collaborate globally for CVA shares and insights issues

• Support deeper, richer, longer CVAs and piloting of new CVA offers as required

• Review granular insights by dealer, customer segment and product type to provide recommendations for growth opportunities

• Present insights on gaps, root cause, and proposed actions to leaders and advisors

• Create and manage Commercial Sales Variance programs

• Conduct training for Dealer PSSRs , Regional Leadership to Dealer CVA Specialists

What You Have

• Progressively responsible job-related experience in the areas of Prime Product Sales, Aftermarket Sales or Technical Support, and/or Strategic Project Management

• Strong product applications knowledge and/or knowledge of dealers' and customers' application, industry and marketplace needs

• Demonstrated Effective Communications Skills through experience consulting and collecting of Voice of Customer for New Product/Services Introduction or distribution needs

• Strong Decision Making, Critical Thinking, and Relationship Management Skills demonstrated by working with senior staff and management on industry growth plans, regional merchandising programs or regional dealer programs

Top Candidates Will Also Have

• Experience with aftermarket business (Caterpillar dealer network is a plus)

• Effective communication skills across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.

• Experience providing training for internal and external sales teams, direction for future solutions and industry needs, and sharing this expertise at higher industry levels with business unit management

• Experience creating behavioral changes in organizations

Additional Details

• Preferred Location: Peoria, IL

• Additional Locations: Dallas TX, Cary NC

• Caterpillar operates in a hybrid work environment, requiring a minimum of 3 days per week of onsite, in office work.

• Travel: 50%; domestically

• Relocation assistance IS available ONLY to the following locations: Peoria IL, Dallas TX, Cary NC

• Sponsorship is NOT offered

Job Related FAQs:

• Geographical Responsibility: Regional, North America (Eastern US)

• Metrics and measures: CVA Active Contracts, as well as metrics aligned to CVA Strategy: CVA Renewals, CVAs on Used Equipment.

• Primary Interfaces: This role is a key interface between CISD Regional Sales teams, the Industries and the Product Groups.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status. #LI #Careers

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days, paid volunteer days and paid holidays (prorated based upon hire date).

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, back

ed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$123,480.00 - $185,280.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

_*Subject to annual eligibility and incentive plan guidelines_ .

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at ~~~/careers.

Posting Dates:

December 20, 2024 - January 10, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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