Senior Operations Support Specialist

DESCRIPTION

Provides merchandising evaluation via photo and service order review. Provides premium customer service, dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, chats, text, and email from Acosta & Premium employees as well as retail store associates/managers. Walmart Volt inventory software administration, Premium 360, onboarding, and eLearning support. Assists new employees and peers with daily OSC operations. Other duties as required.

RESPONSIBILITIES

Chooses grades that may affect the field merchandisers' scorecards.

Completes "Quality Checks" on new jobs/actions.

Answers phone calls with professional phone etiquette as well as chats, text, & emails.

Provides Walmart Volt software administration.

Provides Premium 360, onboarding, and eLearning support

Documents issues with proper grammar and spelling.

Emails internal business partners from Client Accounts, Field Operations, HR, Payroll, I.T., and many more with escalation reports.

Navigates multiple cloud-based applications for functionality and resources.

Escalates trends to Supervisor.

Other duties as required.

QUALIFICATIONS

Minimum Qualifications-Education and Experience

High school

Experience in a contact center or office required

Experience with Microsoft office tools required

Experience in retail or merchandising a plus

Minimum Qualifications-Knowledge, Skills and Abilities

Must be able to type and navigate multiple browsers with proficiency.

Must demonstrate professional phone etiquette.

Must demonstrate formal business writing proficiency.

Work Environment and Physical Requirements

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. This position involves viewing a computer monitor 100% of the shift. Employee must be able to sit for long periods. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT US

Premium brings brands to life, engaging and exciting shoppers in-store and online for retailers like Walmart, Best Buy, Walgreens and dozens more in all retail channels.

When you work with Premium, you're gaining a strategic partner focused on crafting tailored retail solutions designed to win. Our people and technologies extend your reach to deliver the best customer experience while driving sales.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Business Unit: Sales

Salary Range: $16.00 - $17.00

Company: Premium Retail Services, LLC

Req ID: 3697