Senior Manager - TLS Partnership Analytics

Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express entered the travel agency business in 1915 and today is one of the world's largest luxury travel and lifestyle service networks. The Travel & Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.

Global Partnerships and Marketing

Global Strategic Partnerships and Marketing (GPM) within TLS brings together the best travel partners in the world to create unparalleled value and unforgettable experiences across the travel journey - and amplifies this to Card Members wherever they are.

The analytics team within GPM is a key function that informs strategy through data driven insights, delivers a robust and ongoing view of key trends, and provides reporting and analytical solutions to drive business growth and strengthen partner relationships.

As the Senior Manager of Partnership Analytics, you will be responsible for leading data analytics and reporting to support external partnerships and product strategy. In this critical role, the incumbent will support the TLS Partnerships team in analytics to evaluate new partners, manage relationships with existing partners and drive partner-funded value for American Express card members. The ideal candidate should be a thought leader helping drive strategy for Amex Travel Partnerships with excellent interpersonal, communication, and presentation skills.

Responsibilities

• Develop analytics and insights to shape and influence TLS strategic direction, inform key business initiatives and priorities with data driven insights, analyze data to help better understand trends across customer segments, identify key drivers of engagement and loyalty, pinpoint opportunities for growth, assess marketing performance, enhance travel benefits.

• Collaborate with marketing, partnerships, and strategy teams to fully understand priorities and seek input from partners to strengthen deliverables and continue to develop more robust and on-point analytics.

• Collaborate with a broader team of analysts, providing leadership and coaching in areas such as advanced analytical concepts, effective analytical planning, and strong presentation, distilling, and translating complex and comprehensive analytical results for senior leaders.

Qualifications

• At least 5 years of relevant professional experience including extensive experience using data to drive decisions and influencing business strategies. Financial services experiences is a plus.

• Bachelor's degree in a quantitative field (e.g., statistics, engineering, math, science, economics, etc.). Advanced degrees preferred.

• Strong analytical skills and experience with targeting, segmentation, reporting and measurement, multivariate analysis, and modeling.

• Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical collaborators.

• Self-starter. High energy and proactive who works well under pressure and gets results.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Data Mgmt and Analytics

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25000077