Senior Manager, TDEF Equipment Management, Collections and Loan Recovery Group

Work Location:

Burlington, Ontario, Canada

Hours:

37.5

Line of Business:

Credit Management

Pay Details:

108,800 - 163,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Equipment Financed (TDEF), within the Specialized Finance Group of the Business Bank is a center of excellence for the bank where the primary role is providing equipment financing (leases and loans) to eligible business clients.

The Sr. Manager Equipment Management, Loan Recovery and Collections is responsible for overseeing the residual setting process for the return option lease product, equipment valuation methodology, collection strategy for the Small Business Banking / Commercial / Corporate Banking segment at TDEF, and managing internal relationships with Vendor Management, Financial Restructuring Group and BCA.

The position reports to the AVP, Credit, TD Equipment Finance, Business Banking and interfaces closely with the TDEF SMT, TDEF Sales & Credit teams, Retail Risk Management, Credit Risk Policy, Financial Restructuring Group, Business Customer Assistance and Credit Product Group. The position is accountable for achieving the Business Banking Quest in addition to delivering profitable business activities in the equipment financed business.

Job Description

• Assist in executing business plan, goal setting, collection strategies and coaching for the Unit

• Retain good quality clients in order to help achieve the Business Banking Quest

• Contribute to the businesses economic profit by meeting pricing objectives, price for risk and maximizing recovery of funds.

• Minimize loss to the Unit by timely response to deteriorating situations.

• Maximize recovery to the Unit with creative restructuring solutions.

• Control costs with sensible cost-effective use of third-party professional retained by TDEF.

• Effective use of various tools BBHub, Sales Force, Ekip, Jira, and CARMA Credit.

• Maintain strategic relationships with Equipment leasing association members, industry contacts, TDEF US Asset Management Team and American Society of Appraisers Members to ensure access to appraisal data and to maintain updated bid list.

Accountabilities to credit & operational risk:

• Assess and adjudicate credit applications with the appropriate level of risk assessment, credit structure, due diligence, and credit presentation.

• Ensure the EMG, LRG and collections teams operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank. Complete all compliance training and attestations within required timelines.

• Approve credit applications and residual positions within approval discretionary limits and make recommendations on all others.

• Be knowledgeable in accurately applying credit assessment technics and tools.

• Oversee the management of a portfolio of higher risk accounts to ensure they are appropriately monitored and actioned to minimize loss to the Unit by timely response to deteriorating situations.

• Understand the equipment finance market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank.

• Maintenance and update of the TDEF depreciation tables and collateral tables/curves, through knowledge and analysis of current market data across all equipment categories and through regression analysis, and other valuation tools.

• Implement and operate systems to identify and mitigate operational risk issues .

• Ensure the higher portfolio at TDEF is comprehensively monitored and controlled, adhering to and administered within approved guidelines and in line with established operating policies and procedures.

Accountability to the Customer

• Demonstrate empathy, treating clients with respect.

• Coaching the EMG, collections, and LRG teams and communicating transparently and clearly with clients

• Delivering solid restructuring solutions for clients.

• Working closely with the Vendor Management team, to manage a portfolio of 3rd party vendors to support the TDEF business, and leveraging TD Banks' resources, and external partners.

• Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experience.

• Constantly build knowledge of the market, customers, and broader economic factors

• Resolve customer and credit issues to deliver creative competitive solutions to meet customer needs and protect the bank.

• Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities.

• Enhance TDBFG brand by participating at network events in your community - be the face of the bank.

• Coach Analysts in developing creative credit solutions that add value for our customers.

• Identify and respond to changes in the business environment, establishing action plans to address higher risk issues and priorities.

• Employ industry best practices while working within the Banks guidelines to make TDEF the Better Bank Leasing Company and become the Subject Matter Expert for equipment finance.

• Actively participate in the performance management process including performance reviews, feedback and coaching sessions as well as performance and development discussions

• Seek knowledge both formal and informal in line with personal development plan objectives.

• Lead, support, mentor and provide guidance to your team and within the Unit.

• Build and maintain productive relationships with business partners.

• Maintain training of Bank employees regarding leasing and asset management.

Job Requirements

• Bachelor's degree in finance, Commerce, or related field

• Minimum 5 years of management experience

• Minimum 10 years of experience in Commercial Credit

• Bilingual (French & English) an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (~~~)

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.