Senior Manager, Service Platform

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As a Senior Manager, Service Platform, you will serve as a business lead responsible for implementing innovative technologies and ensuring the successful delivery of complex projects that optimize business operations.

You will navigate and lead change in a fast-paced environment, collaborate cross-functionally to align technology solutions with organizational objectives, and ensure the solutions are successfully implemented with solid processes, change management, and sustaining strategies in place.

The ideal candidate will have a strong foundational knowledge of instrument service businesses and processes. Knowledge of (generative) AI is a plus, but not a necessity. More important is a technical mindset and a willingness to learn and understand new technologies, envision their impact, and create a strategy to bring that vision to life.

Key Responsibilities:

• Lead the execution of large business transformation efforts that deliver short- and long-term business value through technology implementation and overall operational efficiency

• Design strategies for implementation and adoption of new technologies and ways of working, working closely with end users, management teams, and key partners

• Drive cross-functional collaboration and alignment

• Lead matrix project teams ensuring initiatives are well-managed with delivery of expectations, timelines, quality and budget

• Prepare and deliver updates to senior leadership, driving awareness and alignment on key decisions, project timelines, and delivery status

Knowledge, Skills, Abilities

• A bias for action, forward momentum, and speed

• Innately curious; dives deep to understand not just how work gets done but why, in order to make fully informed decisions on transformation

• Comfortable with ambiguity and change; AI is evolving rapidly, and we expect our strategies will do the same as we learn

• Superior analytical and problem-solving skills, including process mapping

• Ability to develop strong team/partner relationships to ensure a collaborative environment that embraces different viewpoints and, ultimately, delivers the best business solution

• Strong leadership and decision-making skills; confident moving forward with unknowns

Other Considerations:

• Willing to work flexible hours to accommodate time differences of a distributed team

Compensation and Benefits

The salary range estimated for this position based in California is $130,000.00-$194,950.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: ~~~

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.