Senior Manager, Pharmacy Operations

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Are you passionate about making a difference in the way CVS pharmacies operate? The Senior Manager role on the Pharmacy Operations Process Innovation team may be right for you.

This role will focus primarily on translating identified opportunities to improve customer service, colleague engagement, and efficiency into new programs, tools and processes that can be integrated into, or expand upon, the retail pharmacy operating model.

The day-to-day experience of the role will vary - aligning key stakeholders and team leadership, conducting root cause analyses, developing hypotheses, and executing analyses on complex issues related to retail pharmacy.

This position requires strong collaboration skills as it is necessary to work cross functionally and influence our store teams, field leadership and internal business partners. This position will routinely interact with many of the following groups: Product Development, Pharmacy Operations, Regulatory, Legal, Quality & Safety, and Field Leadership. The ideal candidate will have strong communication skills and ability to impact and influence. In addition, the individual must be able to independently interact with and influence a wide range of senior stakeholders and demonstrate a consistent track record of delivering results.

Primary responsibilities

• Developing a deep understanding of business and applying knowledge to identify opportunities to address potential business challenges.

• Independently designing and executing implementation programsSupporting retail field leadership and store teams to successfully convert to new processes and workflows.

• Presenting and articulating conclusions and recommendations to the leadership teamEngaging cross-functionally across the organization to drive results and resolve issues encountered by the team, including the ability to assess and course-correct as necessaryPreparing materials and presentations in a way that can be easily understood by others who may not have the same background or expertise.

Required Qualifications

• 7+ years' experience in an Operations, Process Improvement, Pharmacy/Healthcare, and/or Consulting

• 5+ years of demonstrated increasing responsibility roles in corporate or retail operational/field environments.

• Proficiency in Microsoft Word, PowerPoint, and Outlook

• Possesses both analytical and creative problem-solving abilities; able to identify solution types that are both evolutionary and highly disruptive.

• Ability to develop high performing teams, key talent, and manage staff.

• Ability to drive efficient and effective planning processes by implementing and upholding a strong project management discipline across boundaries.

• Ability to influence at all levels - up to and including Executive Vice Presidents.

• Excellent written & oral communication skills and strong presentation skills are required.

• Travel up to 10%

Preferred Qualifications

• 3+ years' experience designing and executing large scale change management strategies.

Education

bachelor's degree required.

Pay Range

The typical pay range for this role is

$82,940.00 - $199,144.80

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (~~~)

We anticipate the application window for this opening will close on: 01/06/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.