Jimmy John's • Champaign, IL 61821
Job #2712484621
The Senior Manager, Operating Services - Jimmy Johns leads the testing for all new equipment and innovation. The role is also responsible for continued monitoring of equipment & procedures, and the operational testing of equipment and innovation within Jimmy John's restaurants. This includes responsibilities setting up tests, communicating test results, and aggressive collaboration with cross-functional teams, the Franchisees, and input in the New Product Development Process. Work includes testing, evaluating, and sourcing "off the shelf" equipment; modifications to standard equipment; changes to in-store processes/procedures; and development of new equipment/processes as required by brand programs, operational improvements, product improvements, safety issues, and QA issue/resolution.
RESPONSIBILITIES
Leads Innovation to Market team to ensure all product, process, procedure, and equipment testing is completed to drive operational consistency across the system
Collaborates with Operations, Marketing, and Culinary to creates consistent and repeatable processes for restaurant team members that deliver consistent results for each guest and store
Leads focus on the COGs, Labor, & Speed of Service testing in partnership with the New Product Development Process
Works with culinary to ensure all new products are launched utilizing existing builds to make execution easier for restaurant team members.
Evaluates existing product and equipment categories for optimization and simplification.
Leads the development of robust equipment concepts, and the development of equipment creation from concept through rollout
Manages multiple, simultaneous tests deploying internal team and resources where necessary to meet innovation and brand deadlines
Meets regularly with cross-functional teams to fully understand innovation pipeline and the role of equipment in that development.
Takes on additional tasks as required by the innovation pipeline, cross functional relationships, and company/brand objectives
EDUCATION AND EXPERIENCE QUALIFICATIONS
Minimum HS Diploma/GE, preferred 4-year degree
Project Management Certification PMP, CAPM, CSM, etc. preferred
5 years restaurant industry experience
3 years working with JJ's vendors, restaurant equipment vendors and/or equipment distributors preferred
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
Ability to focus on multiple projects and initiatives simultaneously
Work in a cross functional setting and maintain focus of equipment initiatives
Ability to understand basic technical detail and read and execute a user manual including equipment programming
Computer proficiency of Microsoft products including Excel
In-depth knowledge of restaurant industry operational best practices
Demonstrated effective project management experience.
Working knowledge of various engineering best practices
Critical thinking skills
Effective communication in office and restaurant environments including hip-to-hip in person training
Presentation and public speaking skills
While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.
While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch.
While performing this job the employee may be required to lift up to 40 pounds and/or stand for long periods of time in a restaurant and outdoor environment.
Job duties may also require employee to lift/shift countertop equipment as part of setting up tests in lab and field test sites
Ability to work in the lab and in restaurants to evaluate tests at appropriate time of day and day of week
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