Senior Manager, Informational Content, Analytics Service Excellence

Job Description

Oracle believes in empowering people to do more, through world class analytics products. We're the Service Excellence team within Oracle Analytics, responsible for innovating, building, and supporting the service technologies and capabilities that support our customers in the use of our products.

Our vision is to enable our products to be world class services through the principles of customer experience first, customer enablement, support, scalability, availability, reliability, and security. We invest in our services to enable our customers to be successful with our products.

We're seeking an experienced leader and writer with a proven track record in professional excellence who can partner effectively to drive impact. The manager will be responsible for executing a content strategy to support new and existing Analytics products. The manager will lead a small team of subject-matter experts and writers to evaluate content from other teams, create original content, and develop guided content for our software products.

The successful candidate will work with the Oracle Marketing Video Production team to collaborate on any video production and publication required. It's the expectation that this role provides effective leadership for all assigned projects.

The successful candidate has strong written and oral communication skills, great attention to detail, effective team leadership, as well as cross-team collaboration and project management skills. This candidate brings an effective and efficient approach to content development and will thrive in a highly innovative, fast-paced, and evolving environment.

Career Level - M3

Responsibilities

• Bachelor's degree required; master's degree preferred.

• Partner to develop a content strategy

• Establish effective and efficient content generation processes

• Produce a variety of informational materials including slide decks, diagrams, and scripts.

• Develop comprehensive content to meet organizational standards.

• Translate complex information into straightforward, polished, engaging content.

• Write user-friendly informational scripts that meet the needs of the target audience, turning insights into language for user success.

• Evaluate current content and develop innovative methods for improvement.

• Gather information from subject-matter experts and incorporate that information into a useful and accurate content.

• Develop content in alternative content forms including blogs, short informational articles, and instructions for hands-on experiences for maximum usability, with a consistent voice across all content.

• Leverage user personas to create appropriate and targeted content for each.

• Preferred: Educational or related field, adult instruction experiences, experience with enterprise-wide software products.

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $107,900 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +~~~, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**