Senior Director, Global Consulting Services

Job Summary:

This role leads the Red Hat Global Consulting organization spanning North America, Latin America, Europe, and Asia Pacific and is responsible for all Consulting motions and functions supporting Red Hat's platforms including AI, Virtualization, Automation, Hybrid Cloud, and RHEL. This leader will also align its strategies with the Global Sales organization, ensuring services motions are well integrated and support the customers of the Consulting landscape. The Red Hat Consulting team enables Red Hat's customers to receive maximum value from Red Hat's products for the needs of their business. This role will closely support the execution by the GEO teams and will engage with critical customers directly. This role will establish consistent Global and GEO Consulting KPIs and other metrics in a systematic, consistent approach. This leader, part of the Global Services Leadership team, will be a critical participant in the transformation towards more strategic customer relationships across all lines of the Services business. This position reports to the Vice President of Global Services.

Primary Job Responsibilities:

• Execute on Red Hat's transformative vision to deliver exceptional Consulting customer experiences for Hybrid cloud, leading to increased adoption of Red Hat technologies, inclusive of our Ecosystem

Global Collaboration

• Collaborate with other Global Services Practice Leaders and all GEO Services leaders, as well as other in-region functional groups, for consistent Consulting strategy and execution

• Define, manage, and optimize a consistent, proactive, and cross-functionally aligned Consulting operating model, leading to consistent customer value realization, by design

Sales & Financials

• Responsible for the financial performance of the Consulting business; Manage Global forecasting of Consulting services across all GEOs with P&L responsibility

• Achieve success measures and KPI's on Consulting P&L responsibilities including, but not limited to, revenue, sales, margin, and NPS/CSAT metrics

• Establish and manage global consulting strategy for headcount, role profiles, resourcing, hiring, skill development, and performance management.

• Review and assist with structuring consulting deals for strategic accounts to ensure optimal customer outcomes.

Marketing/Portfolio

• Define new Go-to-Market Consulting strategies for the Red Hat Services portfolio

• Plan, lead, and manage marketing initiatives across Consulting globally in collaboration with Services Marketing

• Represent Red Hat Consulting at Industry events and public speaking engagements

Delivery

• Work closely with all Global Sales Leaders to align efforts and ensure optimal customer and partner outcomes.

• Function as contact and escalation point between services leadership and our customers

• Develop cross-geo deployment models and

• Manage hiring plans to maximize global utilization of resources

Required Skills:

• 10 or more years in a leadership/management role leading high-performance consulting teams in a global role

• Experience delivering gross-geography consulting projects

• Demonstrated ability to manage global P&Ls

• Experience and tenacity to drive transformational change through a large, worldwide organization

• Demonstrated ability to lead a distributed organization in a global or geo matrix.

• Demonstrated ability to work with external partners and ecosystem, developing win-win relationships that keep the best interest of the customer at heart and also help scale the business at the market level

• Strong track record of financial performance reporting including forecasting and P&L management

• Background in services, partner, and sales experience with a track record in P&L management

• Empathy for customers and partners, and passion for revenue and growth

• Analytical and process-oriented mindset

• Outstanding communication skills, both oral and written with excellent presentation skills

• Financial and operational understanding of value drivers in recurring revenue business models

• Bachelor's degree in a technology or any analytical discipline; Graduate degree in management preferred.

• English, and ideally other required language skills

The salary range for this position is $382,420.00 - $650,230.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat (~~~/) is the world's leading provider of enterprise open source (~~~) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

? Comprehensive medical, dental, and vision coverage

? Flexible Spending Account - healthcare and dependent care

? Health Savings Account - high deductible medical plan

? Retirement 401(k) with employer match

? Paid time off and holidays

? Paid parental leave plans for all new parents

? Leave benefits including disability, paid family medical leave, and paid military leave

? Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Diversity, Equity & Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email ~~~ . General inquiries, such as those regarding the status of a job application, will not receive a reply.