Senior Customer Service Representative

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Responding to customer inquiries via phone, and email in a timely and professional manner.

• Resolving customer issues and complaints with effective solutions.

• Processing orders accurately.

• Collaborating with internal teams to ensure customer satisfaction.

• Maintaining detailed and accurate customer records.

What Are We Looking For

• Strong communication and interpersonal skills.

• Ability to handle multiple tasks and prioritize effectively.

• Proficiency in using customer service software and tools.

• Problem-solving skills with a customer-focused approach.

• Ability to work independently and as part of a team.

Work Environment

• Fast-paced and dynamic office setting.

• Collaborative and supportive team culture.

What We Offer

• Competitive base salary

• Industry leading benefits package, including health, dental, and wellness

• Pension plan with an automatic company contribution as well as matching contributions and RRSP options

• Opportunities for training, development, career growth within a global organization

Heidelberg Materials welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.

Req ID JR10003071