Bank OZK • Ellijay, GA 30540
Job #2705287622
Senior Client Service Specialist (Teller Manager)
Job ID: 14235
Functional Area: Retail/Community Banking
Position Type: Full-Time Regular
Experience Required: 1 - 3 Years
Location: Ellijay, GA Main
Department: Community Banking
Education Required: High School Diploma or Equivalent
Relocation Provided:
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Position Description:
About Us:
Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional client service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.
We are dedicated to building community and strive to help our clients succeed financially. By helping to facilitate financial stability for our clients, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our clients and team members thrive, we achieve success for our bank.
Being the best bank for our clients and team members begins with outstanding talent that possesses and displays the following attributes:
Demonstrated ability to inspire team members to meet business objectives
Team-oriented leader, capable of managing and thriving in a continually changing environment
Helpful, friendly and approachable with a professional demeanor
Skilled in identifying client needs
Tenacious focus on the delivery of an exceptional client experience
Strong critical thinking skills, exercising sound operational judgment
Accurate and efficient
In this role, you will oversee and coordinate branch operations, build professional relationships with clients and promote a positive, helpful and friendly team environment. You will manage employees and lead day-to-day responsibilities You will contribute your unique talents, skills and experiences to help our clients, your team and our bank get better every day, providing exceptional client service at all times.
Manage branch staff, including daily supervision, interviewing and hiring, mentoring and training, performance appraisals, promotion and pay recommendations, career development, and terminations of direct reports
Cultivate professional relationships with clients, listening carefully to their needs and matching products and services to meet them
Lead and coach the team to promote and ensure optimal performance
Conduct meaningful conversations with clients regarding their financial needs and goals, identifying referral opportunities for the banking center team
Demonstrate competency and accountability to maintain banking center operational standards
Provide leadership, conflict resolution, and communication to the client service team
Demonstrate empathy and proactively resolve client concerns in a timely, professional and positive manner, escalating issues, as needed
Actively promote teamwork, leading by example and taking initiative to assist others
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
Open new accounts, as needed, and recommend new products and services to meet client needs
Approve and authorize higher transaction amounts
Accept and process wire requests accurately and efficiently
Display a high degree of integrity, trustworthiness and professionalism at all times
Enthusiastically support the bank's values and mission
Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
Maintain consistently good punctuality and attendance to work
Ensure branch compliance with audit and regulatory procedures, as well as Bank policy and procedures
Follow Bank policy, procedures and guidelines to protect employees, clients, and bank assets
Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodation
Note:This description is not an exhaustive list of all job responsibilities, skills and standards required. Other job responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
Position Requirements:
Qualifications:
High school diploma or equivalent required; bachelor degree preferred
2+ years' experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. required
Experience overseeing retail operational business functions preferred
Experience managing, leading and coaching professionals preferred
Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
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