Senior Business Process Analyst - Oracle Health Customer Deal Desk

Job Description

Are you passionate about process improvement? If so, drive positive change and standardization as a Senior Business Process Analyst, Oracle Health Customer Deal Desk! There has never been a more exciting time to join Oracle, a world leader in Data Technology, Artificial Intelligence, and Healthcare. If you're looking to join a company that's innovating solutions to global challenges that affect billions of lives, come and join us!

The ideal candidate for this role will have proven project management skills and knowledge of Oracle's internal policies, processes and business practices. This position will be part of the Oracle Health Customer Deal Desk and be responsible for developing standardization, simplification, and automation of Oracle Health (OH) quoting and contracting to help modernize the process and mitigate risk to Oracle. The primary areas of focus and responsibility will include:

1. Develop standard OH quoting and contracting processes.

2. Communicate of processes related to quoting and contracting OH transactions.

3. Support of OH Deal Management teams on operational issues.

4. Drive accountability across standard processes.

In support of these areas, the Oracle Health Customer Deal Desk Senior Business Process Analyst will use data to identify areas for improvement and priority. The individual will also own communication and change management for Oracle Health Customer Deal Desk processes related to quoting and contracting.

The ideal candidate has experience in quoting or contracting at Oracle or Oracle Health, should be able to distill complex ideas into straight forward, concise process documentation or business requirements. They will interact and lead stakeholder engagements, maintain a growth mindset, and excel in a multifaceted environment with shifting priorities.

Career Level - IC4

Responsibilities

Responsibilities:

• Validate, understand, and/or develop Oracle Health quoting and contracting processes.

• Own communication and change management for Oracle Health Customer Deal Desk quoting and contracting processes.

• Mitigate risk to Oracle in the transaction process through sound implementations.

• Provide management with economic impact and compliance issues surrounding key business decisions.

• Document, submit and support system enhancement requests to improve quoting and contracting experience for Oracle Health Customer Deal Desk.

• Lead tracking and accountability of process compliance.

• Partner with stakeholders across Oracle to solve complex, non-standard problems in an effort to ensure accurate and timely transaction processing such as Sales Operations, Global Business Practices, Order Management, Accounts Receivable, Purchasing, Legal and Risk Management.

Qualifications:

• Critical thinking, self-motivated individual who acknowledges change as vital.

• Demonstrated leadership of projects/initiatives.

• Be a self-starter who is able to work independently in a remote environment while collaborating across various teams, time zones and management levels.

• Understanding of Revenue Recognition and finance controls and potential risk if not addressed.

• Demonstrates high learning agility, attention to detail, and is well organized.

• Ability to work under pressure and tight deadlines.

• Ability to work in ambiguous situations.

• Capacity to assess situations objectively and take strong positions when vital.

• Ability to manage difficult discussions with multiple parties with conflicting priorities or ideas.

• Have excellent written and verbal communication skills.

• College/University degree.

• 3+ years' experience working in a quoting, contracting, or operational role.

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $73,800 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +~~~, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**