SEH-MEDICAL RECEPTIONIST

Greets and registers patients. Performs a variety of clerical tasks in support of assigned department including, but not limited to, answering phones, assembling patient charts, data entering physician orders, copying documents, and processing departmental mail.

• Assists individuals, in person and over the phone, providing information and assistance and/or scheduling appointments; notifies appropriate personnel of emergency/urgent situations.
• Greets and registers patients. Duties include, but are not limited to, obtaining and verifying patient's demographic/medical/ insurance information, obtaining insurance authorization and/or referral authorization, collecting co-pays/payments for services rendering and data entering patient information into the computer system.
• Reviews documentation completed by patients to assure accuracy and completeness of information; contacts others as necessary to confirm data or resolve errors.
• Checks patients out following completion of the appointment. Duties include, but are not limited to, collecting payments/co-pays, scheduling follow-up appointments and tests as necessary. Completes all paperwork /form as required.
• Distributes patient documents and records within EMR or paper copies as directed.
• Date stamps, sorts and distributes, via scanning in to EMR or paper copies, incoming departmental mail.
• Ensures that appointment reminder calls have gone out electronically. Contacts patients as necessary to confirm appointment.
• Reconciles payments with receipts and EMR report. In Specialty Clinics may complete physician vouchers, and forwards voucher and receipts to appropriate personnel, as required.
• Orders supplies as needed.
• Assembles and mails packets for new patients.
• Assists in maintaining orderly appearance of the office area.
• Gathers data for monthly statistical reporting.
• Supports and serves as a role model for our mission, vision, values, and customer service initiatives. Adheres to the organization's policies & procedures, and compliance guidelines.
• Performs other duties as assigned.

General Requirements

• None

Work Experience

• Medical receptionist experience preferred

Education

• High school diploma or GED

Specialized Knowledge and Skills

• Knowledge and understanding of the outpatient registration function • Typing and computer skills necessary for the creation and compilation of various departmental records and documents • Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to Hospital personnel, physicians, patients, families, and insurance company representatives • Organizational skills to prioritize work flow and maintain patient records and files • Mental ability to work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, deal with the concerns of patients and their families • Physical ability to properly operate required office equipment and occasionally assist transport wheelchair bound patients to a room • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job • Knowledge of medical terminology is desirable

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.