Sea Logistics Operational Key Account Manager

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Vancouver branch is looking for a new Sea Logistics Operational Key Account Manager to join our Sea Logistics team.

Your Role

You'll be a vital player in managing, facilitating, and building great interpersonal relationships on multiple levels for all assigned accounts to ensure customer satisfaction and client development and retention long term.

Your Responsibilities

• Drive operational excellence for assigned account(s) and to continuously monitor and improve the quality and consistency of service delivery and data quality.

• Ongoing management of Kuehne+Nagel promise to the customer and ensure that the right and commercially responsible processes has been implemented across all operationally involved departments.

• Work closely with the Customer Service and Operational teams within all Business Units.

• Review internal and Customer processes and updating of SOP/MOP where required - take ownership of SOP/MOP including maintenance and updates.

• Create and manage various reports as required by the client and Kuehne+Nagel operations.

• Generate and manage relevant customer specific reports; initiate and manage the root cause analysis process for all non compliances reflecting either data performance issues or operational failures.

• Conduct regular performance and business reviews internally with Kuehne+Nagel Operations and externally with the customers including QBR and Annual Review.

Your Skills and Experiences

• 3+ years operational experience in Logistics & Transportation

• Sound knowledge of ocean, air, road logistics and customs

• Highly proficient in Microsoft Office including Excel

• Undergraduate degree in logistics or related business fields

• Strong verbal and written communication and presentation skills

• Highly analytical, process driven, and detail oriented

• Customer service oriented and can create solutions to meet customer needs

• High degree of organizational, administrative and interpersonal skills

• Self-starter and collaborative

Good Reasons to Join

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $65,000 and $85,000. Base salary is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at ~~~ during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: ~~~ with the nature of your request. We will answer your inquiry within 24 hours.