Sales Operations Manager (16-month Contract)

Business area: Nestlé Health Science

Job title: Sales Operations Manager (16-month Contract)

Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8;

Hybrid

A little bit about us

Nestlé Health Science is an innovative company engaged in advancing the role of nutritional therapy to improve the management of health for consumers, patients and our partners in healthcare. Our intent is to bring forward nutritional therapies that have proven clinical and health economic value and improve the quality of people's lives. We will support your personal growth with a people-focused culture and a flexible and diverse working environment.

Position Summary

In this role, the incumbent will be responsible for driving operational efficiencies within Nestle Health Science Medical Nutrition sales organization. The incumbent will be expected to leverage their expertise in process and project management, business planning, customer engagement systems (CRM), sample management, forecasting, analytics and reporting to enable team effectiveness and overall business growth.

A day in the life of a Sales Operations Manager

• Be responsible for deploying, embedding, reviewing, and adapting relevant sales processes and tools in close collaboration with relevant stakeholders to enable the sales team to work effectively (examples: sales planning, sample management, sales support tools).

• Collaborate with SLT, SFE team and Global Commercial Execution team to identify, implement and improve on CRM capabilities to drive efficiencies in business planning and execution.

• Drive effective CRM adoption, including training, set up, territory and account alignment. Work with Marketing to deploy CLM, Approved Emails, surveys, and other functionalities within CRM to enhance effectiveness.

• Sustain and improve sales business planning processes (examples: Territory business planning, MCCP, customer segmentation).

• Implement and ensure proper functioning of systems/tools that increase operational efficiency of the sales force. (examples: Veeva CRM, iPads, Sample Inventory systems, Learning & Development tools like ACHiiVE and GROW, SharePoint)

• Collaborate with SFE Lead and other stakeholders to develop and deploy Sales Incentive Plan (SIP), SIP tracker, and sales execution targets that will motivate and drive the sales team to achieve set business goals and bonus.

• Facilitate effective cross-functional processes to gain insights and take feedback related to the development, implementation and use of sales operations tools and processes (including SFE SPC Team).

• Ensure expectations of the role are achieved in line with relevant NCI and NHSc policies and processes, including completion of required trainings within stipulated time frame.

What will make you successful?

• Post secondary education in a science or business-related field.

• At least 2 years of successful sales or sales operations experience (background in health and wellness, nutrition, or supplements is an asset).

• A strong drive for operational efficiency to enable sales executional excellence.

• Excellent leadership abilities, fostering collaboration and influencing teams to achieve business goals.

• Outstanding organizational skills, effective time management and exceptional prioritization abilities with a keen eye for detail

• Effective communication and presentation.

• Certification in Project Management/ Lean Sigma an asset.

• Computer literacy and expertise in Microsoft Office applications (Word, Excel, PowerPoint).

Benefits

• Flexible and hybrid work arrangements

• Excellent training and development programs as well as opportunities to grow within the company

• Up to 50% off - Nespresso Coffee Machine, Capsules and accessories

• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

What you need to know

We will be considering applicants as they apply, so please don't delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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