Sales Associate Keyholder

Overview:

About PHOENIX 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at ~~~ and ~~~

Store Name:
Carolina Place Responsibilities:

Express is seeking a

The

 Key Responsibilities 

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system

• Performs overrides at checkout as needed

• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers

• Follows company policies and procedures to ensure the safety of all our associates and customers

• Assists with product launch changes according to the company SOP

• Delivers on all aspects of the customer experience model

• Processes transactions quickly and accurately, reducing the customer’s wait time

• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management

• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.

• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent

• Years of Experience: 0-2 of relevant job experience - minimum 6 months

• Proficient in use of technology (iPad, registers)

• Meets defined availability criteria, including nights, weekends and non-business hours

• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred

• Customer service skills and ability to interact with customers

• Strong verbal and written communication skills specifically with customers, sales leadership team and associates

• Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation 

PHOENIX

offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage

• 401(k) and Roth 401(k) with Company match

• Merchandise discount

• Paid Time Off

• Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to

Additionally, part-time associates are eligible to receive an Express merchandise discount, to

Closing:

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX

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