ROADSIDE SUPPORT SPECIALIST

ROLE AND RESPONSIBILITIES

• Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices

• Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs

• Uses discretion to approve or deny what work will be completed

• Provides drivers with options to use for maintenance of break downs while on the road

• Keeps interfacing departments abreast of ongoing situation in timely manner

• Functions as liaison between driver and repair shop of driver’s choice

• Maintains honest and open dialog with the driver at all times

• Utilizes software database to locate shops that can handle the particular problem at hand

• Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done

• Continually updates interfacing departments and drivers of progress/time frame

• Processes payment for services rendered through com check or accounts payable

• Ensures all records and invoices are scanned into software

• Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner.

• Any other duties as may be assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School Diploma or equivalent.

• Previous maintenance and/or customer service experience preferred.

• Knowledge of trucking industry a plus.

• Knowledge of equipment and breakdown/repairs a plus.

PREFERRED SKILLS

• Must be customer oriented.

• Must have excellent communication skills.

• Must be able to work in fast paced environment.

• This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question.