RingCentral Administrator

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: RingCentral Administrator

Location: Remote

Duration: 6 MonthsContract

Pay Rate: $32.14/hr. on W2

Job Description:

Seeking a skilled RingCentral Administrator/Analyst to join our team on a contract basis. In this role, you will serve as the primary resource for optimizing and managing our operations within the RingCentral platform. You will work closely with cross-functional teams to ensure the system aligns with our communication and operational needs, streamline workflows, and improve user adoption.

What You'll Do:

• System Administration:
• Configure, maintain, and troubleshoot the RingCentral platform, including user accounts, call flows, IVRs, queues, voicemail, and other system settings.
• Monitor system performance, usage, and security settings to ensure optimal functionality.
• Perform regular audits to maintain data integrity and user compliance within the system.

Process Optimization:

• Analyze current workflows and identify opportunities to improve efficiency and functionality within RingCentral.
• Develop and implement optimized processes for call routing, reporting, and system integrations to enhance operational performance.
• Ensure seamless integration with third-party tools, CRMs, or other business applications.

User Training and Support:

• Provide hands-on training, documentation, and support to employees to improve user adoption and proficiency with RingCentral.
• Act as the primary point of contact for troubleshooting and resolving user issues within the platform.

Reporting and Analytics:

• Generate and analyze call metrics, usage reports, and performance data to support decision-making.
• Create custom reports and dashboards to provide actionable insights to management.

Collaboration and Communication:

• Work with IT, customer service, and other departments to ensure RingCentral supports overall company goals.
• Stay updated on RingCentral features and functionality and advise on new capabilities that could benefit the organization.
• Partner with RingCentral support for escalations, advanced troubleshooting, or new feature implementation.

What We're Looking For:

• 5 years of experience within RingCentral Platform
• Proven experience as a RingCentral administrator, or similar role.
• Strong understanding of Ring Centrals functionality, including call flows, IVRs, queues, analytics, and integrations
• Experience optimizing workflows and processes using RingCentral
• Familiarity with third-party integrations
• Comfortable working in a fast-paced and often changing environment, with an inclination to solve problems.
• Ability to communicate and work across multiple functions and teams.
• Strong sense of self-awareness and a steady commitment to get better every day.
• Experience in and understanding of mortgage sales and processes a plus.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.