Revenue Optimization Product Associate - Payments - Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Payments Billing and Revenue Optimization, you contribute to the team by leveraging your expertise in product management and revenue optimization to make a significant impact, supported by user research and customer feedback to ensure accurate client billing, develop innovative billing assurance tools and continuously improve existing billing and revenue channels. You will also collaborate closely with cross-functional teams and play a crucial role in shaping the future of our product offerings and ongoing revenue generation strategy.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

• Considers and plans for upstream and downstream implications of new product features on the overall product experience

• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

• Writes the requirements, epics, and user stories to support product development

• Collaborate with internal stakeholders to identify and develop new product billing opportunities that align with customer needs and market trends through comprehensive user research and discovery.

• Assess and plan for the internal and external impacts of new product features on the overall product experience.

• Support the collection and analysis of user research, journey mapping, and market insights to inform the strategic product roadmap and identify valuable product features for customers.

• Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets throughout the product development lifecycle.

• Develop detailed requirements, epics, and user stories to guide product development.

• Take end-to-end responsibility for assigned deliverables, including presenting findings to senior leadership; Lead individual efforts in tactical and strategic billing enhancements and implementations; Develop and manage billing and revenue analytics to ensure accurate and comprehensive billing of products and services.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Proficient knowledge of the product development life cycle

• Experience in product life cycle activities including discovery and requirements definition

• Developing knowledge of data analytics and data literacy

• In-depth knowledge of the Merchant Acquiring industry, operating principles, and procedures.

• Confidence in engaging and presenting to C-Level executives (written and verbal).

• Extensive experience in analytical research related to problem-solving.

• Proven track record of successfully managing cross-functional projects from initiation to completion.

• Ability to quickly learn and adapt to new topics, ask insightful questions, and present findings clearly in a fast-paced environment.

• Advanced proficiency with MS Office Suite with a high emphasis in PowerPoint, Excel and other business-related database programs

Preferred qualifications, capabilities, and skills

• Bachelor's degree in Business Administration, Accounting, Finance, or a related field preferred, with 5+ years of experience in the Merchant Services Industry.

• Analytical approach to problem-solving, with the ability to assess technical landscapes, recognize patterns and opportunities, and propose creative solutions. Contribute to business cases for proposed solutions, work with deadlines, and adapt to unexpected demands.

• Understanding of legal and regulatory parameters related to billing, with a strong commitment to maintaining a robust controls environment. Identify revenue opportunities, key risks, and mitigants to those risks.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans