Retention Specialist

• A stable, financially secure banking organization started in 1969, with banking roots that began as far back as 1886
• A family-owned, supercommunity bank
• Recognized as "Best of the Best" by Independent Banker magazine
• Recognized as "50 Best Places to Work" by Prairie Business magazine

In this role, you will be responsible for helping all markets of Starion Insurance maintain and grow customer relationships. You will also

• Provide excellent customer service in person and over the phone
• Track policies that are soon to expire and contact customers for renewal reviews
• Assist customers with claims and payments
• Requote and remarket existing customers to ensure customers receive best value on their insurance needs
• Respond to customer inquiries in a timely fashion
• Refer business opportunities to Insurance Agent and the Bank
• Promote Insurance products
• Properly document the details of customer and company conversations

You should be:

Customer-focused-happy to help others, genuinely curious about an array of industries, and hungry to learn new sales best practices at any stage of your career

Detail oriented - give tasks undivided attention and catch mistakes, errors or changes

In the know-always keeping up with policies, procedures and regulations

Self-aware-including highly intentional about your decision-making processes, and skilled in communicating them to diverse colleagues and customers

You should have:

• Excellent customer service skills
• Organizational and time management skills
• Proven interpersonal communication skills
• Insurance license in property, casualty, life and health (or willing to obtain them)

Starion Bank is a growing community bank known for providing local leadership, personalized service and community loyalty. We foster a culture where you can grow both professionally and personally, and we treat employees as our most important organizational asset.

We offer a competitive salary with a significant incentive-based element and a full comprehensive benefit package including health, life, dental, vision, health savings account, 401K, profit sharing, paid vacation and holidays.

Join our team! Apply online at ~~~/careers. Call Sara Cote, Insurance Manager, with any questions at ~~~.

Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.