Retention Manager

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here. (~~~)

U.S. Hybrid Office Locations: Contact Wolters Kluwer | Wolters Kluwer (~~~)

**What We Offer: **

The Retention Manager role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule from any U.S. hybrid-approved office location, and amazing benefits.

What You'll be Doing:

As a Manager, Sales Business Retention, you'll take on a pivotal role in leading your team toward achieving ambitious retention goals. You'll be accountable for the overall performance and results of the retention department, ensuring our customer base remains loyal and engaged. This role goes beyond day-to-day oversight, requiring strategic thinking and execution to drive successful retention initiatives.

**Key Tasks: **

• Manage a team responsible for retaining existing customers and re-engaging lapsed customers.

• Develop and execute comprehensive retention strategies and programs.

• Monitor department performance metrics and take corrective actions as needed.

• Foster strong relationships with key customers to ensure long-term loyalty.

• Coordinate with other departments to align retention strategies with overall business objectives.

• Lead initiatives to improve customer satisfaction and minimize churn.

• Oversee the documentation and tracking of retention activities in CRM systems.

• Provide regular performance feedback and professional development opportunities to team members.

• Analyze retention data and trends to inform strategy and decision-making.

• Prepare and present high-level reports to senior management on retention performance and future plans.

You're a Great Fit if You Meet These Requirements :

• Bachelor's Degree or equivalent relevant experience

• Strategic Thinking: Ability to develop and execute long-term retention strategies.

• Team Leadership: Skills to manage and inspire a team towards achieving retention targets.

• Customer Insight: Proficiency in understanding customer needs and behavior.

• Cross-Functional Collaboration: Capability to work effectively with other departments.

• Data Analysis: Skills to analyze retention metrics and translate findings into actionable strategies.

• CRM Expertise: Advanced proficiency in customer relationship management tools.

• Performance Management: Ability to monitor and improve team performance.

• Reporting and Presentation: Skills to prepare and present insightful reports to senior management.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available at ~~~

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $121,350 - $170,050

This role is eligible for Bonus.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.