Retail Supervisor, Full Time, Product Operations - Etobicoke SmartCentre

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.

About the Role

As a Lead, you're responsible for supporting our management team by performing functional tasks as assigned. You will act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading process(es) and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, you'll teach and coach your team and drive behaviors to deliver a best-in-class experience to our customers.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote customer loyalty by educating customers about our loyalty programs.

• Serve as a role model to achieve priorities in store with the customer as the primary focus.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience by using all omni channel offerings.

• Take action based upon direction from the Service Leader and collaborate effectively with employees.

• Support Service Leader duties during non-peak hours.

• Build and share expertise in an assigned specialized functional area.

• Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store as needed.

• Be accountable to personal goals which contribute to overall store goals and results.

Who You Are

• A current or previous retail employee with 6 or more months of experience.

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Able to demonstrate interest and initiative to develop skills and improve capabilities.

• Passionate about retail and thrive in a fastpaced environment.

• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

• Ability to travel as required.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.

• Competitive Paid Time Off plans.*

• Company match for donations and volunteer time*

• Registered Retirement Savings Plan

• Employee stock purchase plan.*

• Medical, dental, vision and life insurance.*

• Virtual health care 24/7*

• Maternity/Parental Top Up.*

• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.