Respiratory Support Representative - Durable Medical Equipment - Day

Respiratory Support Representative - Durable Medical Equipment - Day

Location: WellSpan Health, Ephrata, PA

Schedule: Full Time

Schedule

Full Time, Day Shift (80 hours Biweekly)

Hours: Monday - Friday, 8:30am - 5:00pm

General Summary

Coordinates patient care activities for respiratory patients as required by WellSpan Medical Equipment policies and procedures as well as ACHC requirements. Is responsible to carry out the mission, vision, and quality commitment of WME to all internal and external customers. Performs equipment downloads and forwards information to physician offices.

Remote Work Capable

Essential Functions

• Coordinates CPAP/BiPAP intakes from referral sources to include: entering new patient demographics into Brightree; performing insurance verification and obtaining authorization number, if needed; addressing initial orders within 2 business's day and tracking orders throughout the process; assuring that all supporting documentation includes sleep studies, face to face notes, and physician orders are present; scheduling equipment set-up.

• Assists with coordination of repairs on patient owned CPAP/BiPAP equipment, along with CSR's, as needed.

• Receives information on new oxygen setups, distributes to the Respiratory Therapists for follow up. Also receives copies of 02 order changes and distributes to a Respiratory Therapist for follow up with patient.

• Schedules and tracks the ApneaLink to completion. Completes paperwork and sends report to ordering doctor.

• Performs and tracks the WristOx to completion. Completes paperwork and sends report to ordering doctor.

• Downloads CPAP units as needed and forwards the downloads to the physician.

• Provides daily and monthly statistics regarding work performed.

• Maintains good communications/relationships with referral sources.

• Assists in the Quality Improvement (QI) process within the department by making suggestions for improvement and assisting in the collection of data as needed.

• Answers phone calls.

• Documents and maintains appropriate records, reports, and files as required

Common Expectations

• Performs other duties that may be assigned by authorized personnel or as required to meet emergency needs of the department or hospital.

Qualifications

Minimum Education

• High School Diploma or GED Required

Work Experience

• Medical field experience. Preferred

Knowledge, Skills, and Abilities:

• Must possess excellent organization skills.

• Good data entry and computer skills.

• Excellent interpersonal/communication skills.

• Problem solving capability and teamwork.

Benefits Offered

• Comprehensive health benefits

• Flexible spending and health savings accounts

• Retirement savings plan

• Paid time off (PTO)

• Short-term disability

• Educational assistance

• Financial education and support, including DailyPay

• Wellness and Wellbeing programs

• Caregiver support via Weallthy

• Childcare referral service via Wellthy

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WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.