Resource Counseling Associate

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an 'owner' of Genesis and keep our patients at the center of everything we do - always.

Work Shift:

Varied Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

Financial and Revenue Cycle Administration

Overview of Position:

Determines financial responsibilities and communicates various payment sources and payment options to reach mutual agreement of effective method of satisfying patient accounts. May also contact third-party payers in regard to reimbursement/follow-up. Assesses patient financial and physical status for possible Medicaid eligibility. Uses independent decision making skills as to patient options affecting outcome of account.

1. Determines financial responsibilities for patients.
2. Communicates various payment sources and options available to resolve patient balances.
3. Reviews payment options to reach mutual agreement of effective method of satisfying patient accounts.
4. May contact third-party payers in regard to reimbursement/follow-up.
5. Assesses patient financial and physical status for possible Medicaid eligibility.
6. Uses independent decision making skills as to patient options affecting outcome of account.
7. Collects patient co-payments and deductibles.
8. Place outgoing calls on patient accounts for resolution of account balances.
9. Meet with patients in an inpatient or outpatient setting.
10. Set up bank loans and pay arrangements on patient's accounts.
11. Demonstrates knowledge to scan appropriate documents and search for documents in Imaging System.
12. Consistently coordinates work to achieve maximum productivity and efficiency during the assigned shift.

1. High school graduate or equivalent.
2. Attention to detail.
3. Good communication and effective listening skills.
4. Working computer knowledge, including experience with Word and Excel.
5. Clear concise speaking voice.
6. Effective time management and organizational skills.
7. Strong mathematical skills.
8. Ability to prioritize, comprehend and deal with multiple tasks.
9. Excellent interpersonal, decision-making and problem solving skills.
10. Demonstrates a pleasant, positive and caring attitude.

1. Living the Genesis Mission, Vision and Values

• Performs work in a manner that is quality focused.

• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.

• Results oriented and focused on achievement of objectives.

• Acknowledges and responds to the diversity of people and the situation.

• Encourages peers (others) to be owners of change.

• Always makes the effort to anticipate and exceed customer needs and expectations.

• Possesses the ability to engage others with patience and understanding.

• Acts in a manner that creates positive first and lasting impressions.

• Demonstrates the ability to own issues until they are resolved.

1. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)

• Introduces self and role...connects with everyone.

• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.

• Asks for and anticipates needs and concerns of others.

• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)

• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.

• Responds to requests in an appropriate and timely manner.

• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.

1. Promotes Patient and Employee Safety

• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)

• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)

• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment

• Demonstrates Slips/Trips and Falls Awareness.

• Actively contributes to maintaining a safe, clean and quiet environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to read, write, and utilize manual and computerized systems of documentation.
2. Ability to communicate well in an oral and written manner.
3. Ability to work with detail and be detail oriented.
4. Ability to sit in one place for three - four hours at a time.
5. Requires the ability to tolerate stress related to the mental and physical demands of the position.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.