Resident Advocate
Full-Time
Safer Futures
$16.34/hour
SCHEDULE: Variable; 40 hrs/wk and on-call hours, some evenings and
weekends required
GENERAL STATEMENT OF DUTIES:
Provide support, advocacy, case management, and development/adjustment services for survivors
entering shelter. Must have a reasonable knowledge of community resources and social service
programming to provide clients with appropriate assistance. Must provide services to survivors from
a trauma-informed perspective and have knowledge of trauma-informed practices.
ESSENTIAL RESPONSIBILITIES:
- Provide case management to adults entering into shelter.
- Conduct initial assessment for adults within 24-48 hours of arrival.
- Meet with residents regularly, document meetings in case notes and follow up reports, establish a case plan and follow up on progress.
- Make necessary referrals to connect residents with appropriate community resources and agencies in order to complete case plan goals.
- Keep detailed notes and records, maintain required statistics.
- Facilitate resident educational groups in house.
- Develop volunteer/internship program to provide residents with additional assistance and activities.
- Implement or coordinate supportive services that foster social, emotional and educational growth.
- Provide crisis intervention for residents in shelter as well as potential intakes via the crisis line.
- Provide the provision of referrals and assisting residents in their interactions with health care providers, social services, legal services and landlords as needed.
- Maintain contacts with all resident-serving agencies and systems. Attend collaborative network meetings.
- Adhere to all program and agency reporting requirements.
- Participate in team planning, program goal achievements, and new staff training with other team staff.
- Participate in program fundraising efforts.
- Works cooperatively with other staff members and volunteers to ensure conscientious, competent and trauma informed service delivery to shelter residents.
- Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
- Fulfill other duties as assigned
QUALIFICATIONS:
- Ability to collaborate with area service providers to optimize resident adjustment and progress.
- Ability to model open communication, fair and equitable treatment and conflict management
skills.
- Background in case management.
- Understanding of domestic violence and trauma in the family and in the community.
- Valid Ohio Driver's License and ability to meet agency requirements for driving insurability.
- Must be able to meet agency requirements for criminal back ground check.
MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS:
Bachelor's Degree in social work, human services, human development or related field; and/or two
years experience working with survivors of domestic violence and/or social services.
MINIMUM EXPERIENCE REQUIREMENTS:
One to two years working in a domestic violence shelter, experience utilizing community resources.
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