Repair Strategy Program Manager

Position Overview

International International Corporation is a leading North American truck manufacturer with great products, a strong market position and best-in-class distribution networks.International has an exciting opportunity for a Repair Strategy Program Manager to join our team at the headquarters in Lisle, IL. The Repair Strategy Program Manager defines the repair strategy that will be taken for different components to ensure the correct level of repair is achieved without over repairing with a focus on future product. Analyzes Service Repair Times (SRT), Parts, Tools and Training and creates a data driven decision on which is the best for our customers. This position is the data bridge between multiple areas of Aftersales to make the repair strategy consistent across the organization.

Responsibilities

• Manages new vehicle programs to define the repair strategy

• Participates in new program concept sheet reviews

• Virtual architecture reviews

• Create presentations to illustrate Risks/Issues, and adherence to program timelines

• Works cross functionally with program teams, product development, service engineering, and the field

• Competitive and Internal Service Benchmarking including but not limited to:

• Perform reviews on internal and external competitive best practices

• Perform on vehicle reviews

• Perform Service Repair Time Benchmarking

• Utilize benchmarking results to influence and incorporate into repair strategy

Minimum Requirements

• Bachelor's degree

• At least 5 years of technical service engineering, automotive service or truck service experience

OR

• Master's degree

• At least 3 years of technical service engineering, automotive service or truck service experience

OR

• At least 7 years of technical service engineering, automotive service or truck service experience

Additional Requirements

• Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Excellent presentation skills and verbal/written communication skills

• Approachable with excellent interpersonal skills to work effectively across diverse teams

• Familiarity with VisMockUp, CAD, Teamcenter or other engineering drawing systems

• Diesel, Medium/Heavy Duty, and Electric Vehicle experience is strongly preferred

• Ability to manage complex projects

• MS Office Proficient

Company Overview

At International Motors, LLC* ("International"), we've never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey.

ABOUT INTERNATIONAL

From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit ~~~.

*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email ~~~ to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.