Relationship Banker

Relationship Bankers deliver an exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community; counsel clients, providing needs-based financial solutions; actively seek opportunities to expand relationships; and are capable of supporting clients in-person or virtually. They are responsible for working as an active member of the branch office sales/service team and provide support related to the day-to-day branch operational activities and financial services of the Bank.

Essential Duties:

• Processes various customer transactions (checks, deposits, withdrawals, payments, money orders, cashier's checks, cash advances, wires, etc.) efficiently, accurately and compliantly.
• Balances cash drawer, night deposits, and balances and services the ATM. Assists with vault-related and ancillary operational duties.
• Well-practiced in policy and procedure and keeps up-to-date on banking regulation changes to ensure compliance in order to protect customer and Bank assets at all times. Keeps up-to-date on banking regulation changes to ensure compliance.
• Maintains working knowledge of Bank's consumer deposit and loan product offerings as well as business deposit and cash management services.
• Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc. Uses available resources to research more complicated matters, ensuring client concerns are addressed in a timely manner.
• Engages and advises customers in person and/or virtually in order to attract, retain, and grow relationships.
• Assists clients with deposit account and ancillary service selections in line with their needs, opening them in a timely manner.
• Counsels clients on consumer financing options. Processes and closes consumer loans.
• Demonstrates and educates our customer base on our technology products and services.
• Collaborates with internal partners to connect customers to experts who can help them with specialized financial services including Wealth Management, Cash Management, and Merchant Processing.
• Able to act as a banking ambassador out in the community by jointly attending events, tabling, and educating the public on matters of financial literacy and the bank's products and services.

Benefits Offered to Peoples Security Bank Employees

• Medical Plans
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• 401(K) Plan
• ESOP Plan
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Banking Classes
• College Tuition Reimbursement
• Internal Advancement Opportunities

Company Overview

Established in 1905, Peoples Security Bank & Trust Company is headquartered in Scranton, Pennsylvania, and is one of the largest community banks in Eastern Pennsylvania, with a footprint stretching from Binghamton, New York down through the Endless Mountains into the Greater Scranton Area, the Poconos, Lehigh Valley, Greater Delaware Valley, Greater Pittsburgh Region in Pennsylvania to Piscataway, New Jersey.

Peoples Security Bank & Trust is more than a financial institution in the communities we serve; we are a part of them as well. We are always looking at the needs of our customers and how we can exceed their expectations as we continue to make enhancements while maintaining our hometown values. No matter what you do or where you go, Peoples Security Bank will be here to assist you with your financial needs.

Peoples Security Bank and Trust Company is an Equal Opportunity Employer

Requirements:

Education/Training: A high school diploma or equivalent required. Associate's or Bachelor's degree or General Banking Diploma preferred. Training in customer service, polite and effective communication practices, and relationship building and management needed.

Skill(s): Must demonstrate ability to communicate across various channels (face-to-face, email, video conference, text/chat, social media); good interpersonal relationship skills; strong problem solving skills; possess a sound knowledge of branch transactional tasks and operations; be conversant in consumer and business financial products and services; solid consumer lending skills; proficient in use of various types of technology and software. Bilingual a Plus.

Experience: A minimum of 4-6 years' experience in a related position normally required.

Physical Requirements: Ability to work branch hours, including weekends, if required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer. Some travel out into the community for various events and initiatives may be expected.

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