Regional Medical Administrative Assistant - Ambulatory Infusion

Regional Medical Administrative Assistant

Location: This position is onsite at our Arlington Infusion Center and will be required to float for coverage to any/all of our infusion centers within the region (Dallas, Plano, Coppell, Richland Hills, Ft. Worth, El Paso, Lubbock).

Schedule: 5 - 8 hour shifts; 2 Saturdays a month

The Regional Administrative Assistant is responsible for overseeing patient check-in, registration, and checkout.

How you will make an impact:

Primary duties may include, but are not limited to:

• Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.

• Listens and responds to patient and/or family members concerns.

• Responds to patient questions and complaints; routes issues to appropriate personnel.

• Analyzes daily administrative operations and utilization of resources.

• Assists in Medic user issues.

• Ensures proper cash controls are in place and policy and procedures are followed.

Minimum Requirements:

• Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Bi-lingual (English/Spanish) preferred.

• For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.

• Medical insurance experience

• Prior infusion experience