Receptionist, Central Victoria Veterinary Hospital

Reception, Client Care

Location: Victoria, BC

Central Victoria Veterinary Hospital is currently welcoming a full time Reception, Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

Previous experience in a veterinary clinic is preferred but not required. The ideal candidate will possess good computer skills, a love of pets and their people, and a positive attitude. Familiarity with cash handling would be considered an asset. Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and In this role, you are integral to our success - you will be the first point of contact for our clients walking through the door and the last point of contact as they leave. Your goal day in and day out will be to enhance the client's experience at the practice by coordinating between the clients and members of the medical team.

• Ability to answer a multiline phone system and track and book appointments effectively

• Scheduling appointments; Admitting and discharging pet patients

• Invoicing/billing; creating estimates and processing payments

• Take initiative and work independently

• A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments

• A love for all companion animals!!

Schedule: 24-hour facility, 40 hours per week a mix of daytime, evening, weekend and holiday shifts

Compensation: $17.40 to $25.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!

• VCA Canada Student Loan RRSP Program - Ask us more!

• Competitive wages and benefits!

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• RRSP Employer 5 % Match Program - saving for your future just got easier!

• Extensive online anytime-anywhere access to journals and textbooks

• Employee Assistance Program to support your health and wellbeing

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Come join a growing emergency and specialty hospital that is practicing exceptional medicine with a commitment to the highest standards of patient and client care!

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.

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