QuickSTAT Air Logistics Healthcare Customer Care Specialist

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jamaica/Queens/New York site is looking for a new QuickSTAT Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team.

Your Role

Develop and maintain relationships with clients Provide shipment-specific processing and timely communication of order updates.

Your Responsibilities

• Track and trace shipments through alarm management and checkpoint verification at key milestones.

• Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of

• QuickSTAT customers are being satisfied consistently.

• Work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business

• Development (BD) team to ensure maximum client satisfaction.

• Identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.

• Ensure all time and temperature requirements are maintained during transit.

• Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.

• Must be able to view computer monitors both at close range and distance

• Reports to Air Logistics Healthcare Manager

• Schedule: Sunday-Thursday 9am-5pm

• Training schedule: Monday-Friday 9am-5pm

Your Skills and Experiences

• Bachelor's degree in Supply Chain Management and Logistics or equivalent experience

• 6+ months Air Logistics experience or equivalent experience

• 1+ years of experience in customer service

Good Reasons to Join

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $21 and $25. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at ~~~ during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: ~~~ with the nature of your request. We will answer your inquiry within 24 hours.