Quick Specialty Air Logistics Operational Care Specialist

Are you thinking about improving your career development and your professional growth? Our Schiller Park branch is looking for a new Operational Care Specialist to join our Quick Team. Do you have excellent communication, planning and problem-solving skills? Do you want to work for a global leader in Time-Critical delivery services? If yes, then we have an exciting opportunity for you!

Your Role

The Operational Care Specialist will be part of a team responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met.

Your Responsibilities

• Dispatch all jobs to drivers quickly and accurately.

• Properly manage and coordinate driver availability as work dictates.

• Work closely with drivers (this includes assigning new jobs, obtaining charges and handling any driver problems)

• Communicate with Control Towers, with status updates as required.

• Work closely with Dispatch staff (This includes checking QTRAC buckets alarms, checking emails, Process International shipments for export, coordinating with control towers on alerts and assisting with any problems.

• Condition and receive credo systems as required by dispatch stations

• Document and escalate all problems/situations as per company policy and procedures.

• Submit company driver and IC payroll (ensure all OT is pre-approved)

• Report vehicle accidents/driver incidents immediately to Supervisor/Manager/HR.

• Schedule and manage vehicle repairs and equipment.

Your Skills and Experiences

• Associate and bachelor's degree in supply chain management

• 1+ years of experience in Air Logistics

• 2+ years of experience in Customer Service

Good Reasons to Join

At Quick we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $20 and $23. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Quick reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at ~~~ during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: ~~~ with the nature of your request. We will answer your inquiry within 24 hours.